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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

Amazon Seller Central Outage Could Result in Delays

September 25, 2014August 29, 2017 Ina Steiner

Amazon Seller Central is experiencing an outage. That is the area where merchants log in to manage orders, meaning they’re unable to send them out for now. The problem comes a day after technical issues left many shoppers unable to order Read more

Marketplaces, NewsAmazon Seller Central outage

Merchants Face Delivery Delays from China Suppliers

September 25, 2014August 29, 2017 Ina Steiner

Merchants are facing delays in shipments from China that are going through Hong Kong. The issue is impacting some sellers as they source inventory for the holiday shopping season, though EcommerceBytes has yet to determine the scale of the problem. Read more

News, Selling Toolsproduct sourcing, Supplier delays

USPS Requests Permission to Test Grocery Delivery

September 24, 2014August 29, 2017 Ina Steiner

Word got out that the USPS had been testing grocery delivery for Amazon, and on Tuesday, the agency officially filed a request with the Postal Regulatory Commission to allow it to conduct a Market Test of such a service designed Read more

News, ShippingAmazon groceries, USPS

Etsy Addresses Questions about Its New Ad Platform

September 24, 2014August 29, 2017 Ina Steiner

Etsy has been rolling out a new ad platform for sellers and is holding a workshop on Thursday to address the many questions sellers are asking. EcommerceBytes checked in with Etsy and with a seller who is getting up and Read more

Marketplaces, NewsEtsy Product Listing Ads, Etsy promoted listings

PayPal and Bitcoin? Not So Fast

September 24, 2014August 29, 2017 Ina Steiner

PayPal is willing to let its merchant customers accept the virtual currency Bitcoin, but it’s not willing to extend protection to cover such transactions – the eBay payments company will limit Bitcoin transactions to the purchase of digital goods. Nevertheless, Read more

News, PaymentsBitcoin, PayPal Bitcoin

Amazon Outage Tuesday Slows Sales to Sellers

September 24, 2014August 29, 2017 Ina Steiner

Sellers wondering why they experienced a slowdown in orders today discovered it was likely due to technical issues that prevented many customers from completing orders. One seller who had tried to make a purchase himself started a thread, “The reason Read more

Marketplaces, NewsAmazon outage

Amazon Workers Go on Strike in Germany

September 23, 2014August 29, 2017 Ina Steiner

Workers in Amazon’s German warehouses have gone on strike over a long-running dispute over pay and conditions, according to the Chicago Tribune. Earlier this month NPR delved into the issue in some depth, interviewing a German Amazon worker and citing a written statement Read more

Marketplaces, NewsAmazon Germany, Amazon labor issues

eBay Sellers Being Told They Must Accept Returns

September 23, 2014August 29, 2017 Ina Steiner

Sellers are still struggling to come to terms with eBay’s new returns policies and practices, and apparently eBay customer service is adding to the confusion. One reader says she is very concerned about what eBay Customer Service Reps are telling Read more

Marketplaces, NewseBay policies, eBay returns

Is eBay Keeping Its Promise to Protect Sellers after Outages?

September 23, 2014August 29, 2017 Ina Steiner

eBay has been experiencing major technical issues recently and promised to protect sellers from any fallout resulting from problems in two of the incidents. However, in a recent eBay live chat session, a seller reported that was not the case for Read more

Marketplaces, NewseBay outage, eBay seller protection

Users Report eBay Site Slowdown and Numerous Glitches

September 23, 2014August 29, 2017 Ina Steiner

Discussions are popping up in multiple places around the Internet reporting of a slowdown on eBay on Sunday and Monday. In addition, users are reporting numerous glitches, including problems uploading photos; non-functioning Markdown Manager, and ongoing problems with magnifying Gallery images. On Sunday Read more

Marketplaces, NewseBay outage

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