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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

Facebook Expands Buy Button

June 12, 2015August 8, 2017 Ina Steiner

Last summer, Facebook began testing Buy buttons, announcing that with the feature, users could click the Buy button on ads and Page posts to purchase a product directly from a business, without leaving Facebook. This week, ecommerce platform Shopify said Read more

Marketplaces, NewsFacebook, Social networking

USPS Overseer Goes on Defensive

June 12, 2015August 8, 2017 Ina Steiner

The agency in charge of overseeing the US Postal Service went on the defensive this week after receiving harsh criticism for the role it plays. The USPS Office of Inspector General (OIG) published a post explaining its mission and its Read more

News, ShippingUSPS, USPS OIG

Amazon to Build Dallas Warehouse for Small-Item Fulfillment

June 11, 2015August 8, 2017 Ina Steiner

Amazon.com will open a new fulfillment center in Texas. The Dallas warehouse will be its fourth in the state, the others are located in Coppell, Haslet, and Schertz. The new 500,000 square-foot fulfillment center will process smaller items, such as Read more

Marketplaces, NewsAmazon FC

Amazon Shareholder Proposals Fail to Pass at Annual Meeting

June 11, 2015August 8, 2017 Ina Steiner

People protested outside Amazon’s annual shareholder meeting on Wednesday while inside, shareholders passed proposals reelecting ten directors to its board and ratifying Ernst & Young LLP as its independent auditors. However, shareholder proposals failed to pass, according to Amazon spokesperson Read more

Marketplaces, NewsAmazon financials

Has Israel Seen the Last of eBay CEO John Donahoe?

June 11, 2015August 8, 2017 Ina Steiner

eBay CEO John Donahoe was in Israel last week, according to Globes, where the company has acquired several companies and has operated an R&D center there since 2007. eBay’s top executive is leaving the company once it breaks up sometime in Read more

Marketplaces, NewseBay, John Donahoe

PayPal Eliminates Grandfather Cashback Rate on Debit Card

June 11, 2015August 8, 2017 Ina Steiner

PayPal used to offer 1.5% cashback on the PayPal Debit Card, and those who were grandfathered in after it lowered the rate to 1% got bad news this week. As of July 1st, all users will receive the lower rate. Read more

News, PaymentsPayPal fees

Take a Guess at eBay Korea’s Top Export Category

June 10, 2015August 8, 2017 Ina Steiner

It’s not surprising eBay Korea has a strong export business, but what might be surprising is the top-selling product category for exports – cosmetics. eBay Korea announced its top 10 online export categories for 2014, based on sales growth and Read more

Marketplaces, NewseBay Korea

Etsy Gets Closer to Offering Inbound Phone Support

June 10, 2015August 8, 2017 Ina Steiner

Etsy customers can now receive help over the phone for all types of issues. Users will still have to submit a request for a call-back while Etsy works to create an inbound system with an 800 telephone number. The company Read more

Marketplaces, NewsEtsy customer service

Bringing the eBay Marketplace to the Wrist via Apple Watch

June 10, 2015August 8, 2017 Ina Steiner

Talk about impulse shopping – now people can click to buy items on their smart watch, and eBay is joining the fray with its new app for the Apple Watch. eBay says buyers can stay on top of all of the auctions Read more

Marketplaces, NewseBay mobile

eBay Tests Feedback, Asks Buyers about Delivery Dates

June 10, 2015August 8, 2017 Ina Steiner

eBay is testing a change to the feedback system by introducing a new question, and sellers who’ve seen it are not too pleased. eBay confirmed in early May it was running tests of its feedback system after reports surfaced that Read more

Marketplaces, NewseBay estimated delivery date, eBay feedback

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