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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

QVC Buys Itself a Younger Shopper with Zulily Deal

August 18, 2015August 4, 2017 Ina Steiner

QVC’s parent company Liberty Interactive is acquiring online shopping site Zulily for $2.4 billion. Liberty Interactive’s CEO said the Zulily team built an “impressive business around entertainment, discovery and value to the customer,” which he said fits perfectly with the Read more

Marketplaces, NewsQVC, Zulily

eBay Hires New Marketing Chief to Focus on Value

August 18, 2015August 4, 2017 Ina Steiner

eBay has a new Chief Marketing Officer for North America to help with its new focus under Devin Wenig, who replaced John Donahoe has CEO a month ago. Suzy Deering will report to Hal Lawton, who is Senior Vice President Read more

Marketplaces, NewseBay executives, Richelle Parham, Suzy Deering

eBay Says It Is Changing Returns Process

August 18, 2015August 4, 2017 Ina Steiner

Retailers and online merchants generally set return policies based on the type of goods they sell, but when selling on eBay and Amazon, merchants must adhere to one-size-fits-all policies with few exceptions. eBay revealed it will be changing its returns Read more

Marketplaces, NewseBay returns

Etsy Lets Sellers Brand Shops with New Icon

August 17, 2015August 4, 2017 Ina Steiner

Etsy is encouraging sellers to brand their shops with the introduction of a new icon. Sellers can create an icon that represents their brand and upload it to Etsy where it will be consistently displayed through the website. “Having a Read more

Marketplaces, NewsEtsy

Outrage over How Amazon Treats Managers

August 17, 2015August 4, 2017 Ina Steiner

Nearly 3,000 people had weighed in on the comments section of an article about Amazon’s tough working conditions by Sunday afternoon – and the issue was not about the company’s warehouse workers. An article in Sunday’s New York Times says Read more

Marketplaces, NewsAmazon, Amazon culture

Amazon Gives Chinese Sellers a Boost in US, Internationally

August 17, 2015August 4, 2017 Ina Steiner

Amazon is helping Chinese businesses sell internationally and is on a mission to help them build their own globally recognized brands, though the extra competition may not go over so well with merchants in domestic markets outside China. Amazon China Read more

Marketplaces, NewsAmazon China

eBay Axes Bulk Label Printing Tool

August 17, 2015August 4, 2017 Ina Steiner

eBay is discontinuing its new bulk label printing tool, though it gave sellers no warning. Sellers began reporting the tool missing in late July via the eBay discussion boards. It appears eBay will begin automatically directed sellers to a previous version Read more

Marketplaces, News, ShippingeBay Shipping

PR Pro Picked to Plug PayPal as Safe, Simple, Affordable

August 14, 2015August 4, 2017 Ina Steiner

PayPal hired a new PR executive to help manage the company’s brand, according to PR Week. Ben Edwards will work to help consumers understand how PayPal can offer safer, simpler, and more affordable ways to manage and move money. He will Read more

News, PaymentsBen Edwards, PayPal

Etsy Tests New Navigation Bar Highlighting Eight Categories

August 14, 2015August 4, 2017 Ina Steiner

Etsy is testing a new navigation bar, and vintage sellers who often feel overlooked can breathe a sigh of relief, as Vintage is one of the eight categories highlighted. Etsy explained the new nav bar “helps shoppers more immediately understand Read more

Marketplaces, NewsEtsy search

How eBay Search Engine Deduces User Intent

August 14, 2015August 4, 2017 Ina Steiner

eBay is using machine learning and “deep learning” to help determine what a shopper is looking for when they enter a search term. eBay researcher Hassan Sawaf heads the team tasked with developing tools and services in language technology – Read more

Marketplaces, NewseBay Search, Hassan Sawaf, Machine learning

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