Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay Answers Questions about New Fees

October 8, 2015August 4, 2017 Ina Steiner

eBay answered questions on Wednesday about the fee restructuring announced this week during a Chat session on the eBay boards, and it was interesting to see responses from eBay staffers to specific questions and concerns. The new fees take effect on October Read more

eBay to Kick Off 20 Days of Deals Promotion

October 8, 2015August 4, 2017 Ina Steiner

eBay will kick off a buyer-centric promotion on Thursday called “20 Days of Deals,” according to Internet Retailer. The eBay promotion will feature products priced at $20 to celebrate its 20th anniversary, and it will run for 20 days. Update: eBay Read more

eBay Launches Local Marketplace in Germany

October 7, 2015August 4, 2017 Ina Steiner

eBay launched a pilot program in Germany called Monchengladbach on eBay to help local retailers in that city. The project is a collaboration between eBay and mg.retail2020. Fifty local shopkeepers will be featured on the home page of mg-bei-eBay.de, offering Read more

Amazon Expands Prime Now in London

October 7, 2015August 4, 2017 Ina Steiner

Amazon continues to build out its Prime Now super-fast delivery service. London became its first international city in June, and now the marketplace is expanding the service to more customers in that country as of this week, with plans to Read more

Amazon Seller-Support Rep Spills All on Reddit

October 7, 2015August 4, 2017 Ina Steiner

A former Seller Support rep at Amazon conducted an AMA (Ask Me Anything) session on Reddit. While we saw no proof of his (or her) identity, Amazon sellers discussing the session later said judging by the answers, it seemed certain Read more

Women Make eBay History in Canada

October 6, 2015August 4, 2017 Ina Steiner

Three female sellers made eBay history this month when they won across the board in all categories of eBay Canada’s Entrepreneur of the Year Awards. Now in its 11th year, the awards celebrate successful eBay businesses. Christine Deslauriers, Kimberley Wotherspoon Read more

eBay Runs Promo to Encourage Sellers to Open a Store

October 6, 2015August 4, 2017 Ina Steiner

eBay is running a new promotion to encourage sellers to open a Store. Sellers can try a Basic eBay Stores subscription for one month for free. The promotion is open to the first 50,000 eligible sellers to activate the offer. Read more

USPS Criticized over Delivery Time and Tracking

October 6, 2015August 4, 2017 Ina Steiner

The USPS Inspector General (OIG) published a post that calls into question the accuracy of the Postal Service’s tracking system, something online sellers can relate to when trying to assure customers they’ve sent their orders. But here’s how the OIG Read more

PayPal Snoozes While Users Lose in Technical Nightmare

October 6, 2015August 4, 2017 Ina Steiner

After a three-hour outage on Sunday afternoon that left PayPal users unable to log in to the site, technical problems on PayPal continued. Within hours after the login problem subsided, reports began surfacing from users who said their payments were Read more

eBay Restructures Fees and Increases Seller Limits

October 6, 2015August 4, 2017 Ina Steiner

eBay is giving most of its sellers a boost in the number of listings they can post with no upfront fees and is also giving sellers the ability to list more items by increasing listing limits on their accounts. The Read more