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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

Capturing Customer Data at the Time of Shipping

May 5, 2016July 22, 2017 Ina Steiner

Email marketing can be very effective, especially for online merchants who communicate regularly with their customers – after all, these are people who have purchased from you before. One way to build your marketing list is to capture customer data Read more

News, ShippingMailChimp, ShipStation

Email Passwords at Risk

May 5, 2016July 22, 2017 Ina Steiner

It may be time to change your password if you use a third-party service to power your email. According to Reuters, hundreds of millions of hacked user names and passwords for email accounts and other websites are being traded in Russia’s Read more

News, Security and Fraud IssuesSecurity

Etsy Addresses Complaints over Similar Items Feature

May 5, 2016July 22, 2017 Ina Steiner

Late last week, Etsy sellers protested how the marketplace displayed competitive listings inside their own listings on the Etsy mobile app. A “Similar items on Etsy” feature was launched last year, but a seller started a thread when she noticed Read more

Marketplaces, NewsEtsy

Another eBay Seller Accused of Major Postage Fraud

May 5, 2016July 22, 2017 Ina Steiner

First there was the case of the eBay seller who was accused of defrauding the USPS of $18,000 by sending packages to his customers for a penny. Now comes a new case of an eBay seller who is accused of defrauding the Read more

News, Security and Fraud IssuesPostal fraud, USPS

New Tool Helps Sellers Win the Amazon Buy Box

May 4, 2016July 22, 2017 Ina Steiner

XSellco launched a new feature that gives Amazon sellers unique insight into their competitors – and not just generally speaking. The Competitor Insights tool gives users of XSellco’s Price Manager insight on a SKU level, so sellers can see who they are Read more

News, Selling ToolsAmazon Buy Box, XSellco

Amazon Removes Borders for European Sellers

May 4, 2016July 22, 2017 Ina Steiner

Amazon sellers can reach more customers more easily thanks to a new program launched in Europe this week. “The new Pan-European FBA programme will help sellers export to millions of Amazon customers across Europe more efficiently than ever before,” an Read more

Marketplaces, NewsAmazon Europe, Amazon FBA

Etsy Reports First Quarter 2016 Financial Results

May 4, 2016July 22, 2017 Ina Steiner

Etsy grew sales 18% in the first quarter and grew its own revenue 40% – indicating sellers are paying proportionately more to Etsy for sales than they had in the past. PayPal integration with Direct Checkout has much to do Read more

Marketplaces, NewsEtsy financials

eBay Rolls out New Listing Flow to More Sellers

May 4, 2016July 22, 2017 Ina Steiner

eBay continues to roll out its new “create a listing” flow to more users, which is designed to make it faster and easier to list items on the marketplace. The eBay Seller Team is sending emails to sellers to let Read more

Marketplaces, News, Selling ToolseBay

eBay Canada to Issue Store Coupons in Canadian Dollars

May 3, 2016July 22, 2017 Ina Steiner

eBay told Store owners in Canada on Monday that it would be issuing its new coupons in Canadian currency rather than US dollars. The coupons are a new perk of operating an eBay Store after the marketplace raised subscription fees Read more

Marketplaces, NewseBay Canada

eBay Restores Some Key Features to Mobile App

May 3, 2016July 22, 2017 Ina Steiner

eBay CEO Devin Wenig acknowledged that the revamp of its mobile app last year caused some user dissatisfaction (it was panned by users), but as promised, eBay released updates to its mobile apps on Monday. Wenig told Wall Street analysts Read more

Marketplaces, NewseBay mobile

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