Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay Runs End-of-Quarter Sitewide Sale on Thursday

September 26, 2018 Ina Steiner

Get ready for a sitewide sale on eBay on Thursday, another sale subsidized by the company. The 1-day sale takes place on September 27th and runs until 6 pm PT. Shoppers must spend at least $25 in order to get Read more

How to Tell If Your Listings Offer eBay Managed Payments

September 25, 2018September 25, 2018 Ina Steiner

Sellers unsure whether their listings go through the new eBay Managed Payments (MP) program can check.* eBay notified sellers today through an announcement board post: “Sellers who have been invited to register will see an email in their Message Center.” Read more

eBay Begins Payments Journey in US, Will Go International in 2019

September 25, 2018 Ina Steiner

eBay CEO Devin Wenig tweeted yesterday that the company had begun rolling out managed payments (MP) on Monday to the “thousands of sellers” who had opted in, and today, eBay issued an official press release with more information about the Read more

Etsy Runs Test Highlighting Recent 5-Star Reviews

September 24, 2018September 24, 2018 Ina Steiner

Etsy launched another test, this one highlighting recent positive reviews left by a seller’s customers. A new badge appears in the review section on sellers’ listing pages if they received a certain number of 5-star reviews over the course of Read more

Amazon Introduces New Voice of the Customer Metrics for Sellers

September 23, 2018September 23, 2018 Ina Steiner

Amazon sellers are buzzing about a new metric called Customer Experience (CX) found in a dashboard called “Voice of the Customer.” It’s an interesting label, as Amazon CEO Jeff Bezos is reportedly so customer-focused that he leaves an empty chair Read more

eBay Holds Summit at Advertising Week NY 2018

September 23, 2018 Ina Steiner

eBay Chief Marketing Officer Suzy Deering will speak at the Advertising Week New York conference in New York next month where eBay will also hold a half-day summit as part of the conference agenda. The eBay Commerce Marketing Summit will Read more

Amazon FBA Offers Customers Free Replacements for Returns

September 23, 2018 Ina Steiner

Amazon is now allowing customers who are returning an FBA item to choose to receive a free replacement rather than a refund, with “no cost” to sellers. Of course, the cost of the replacement is a cost to sellers using Read more

eBay Security Concerns Extend to Employees

September 21, 2018September 22, 2018 Ina Steiner

eBay wants to move quickly to build a fence around its headquarters in California for the safety and security of employees, according to the San Jose Mercury News. eBay told the city’s planning department it wants to build a “picket Read more

Etsy Tests New Timetable for Leaving Reviews

September 20, 2018 Ina Steiner

Etsy is testing a new timetable for leaving reviews. Buyers use Etsy’s five-star review system (one being the lowest and five being the highest) to review their purchases. Currently, a buyer can leave a review based on the estimated delivery Read more

eBay’s Answer to Customer Service: Have Reps Work from Home

September 20, 2018September 23, 2018 Ina Steiner

eBay is hiring customer service representatives who can work from home, including 120 positions in the US. eBay launched the program, called eBay@Home, in Ireland in 2017 and also has a work-from-home program for its StubHub ticketing marketplace. eBay will Read more