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Technical Issues Are Plaguing eBay This Week

Technical Issues Are Plaguing eBay This Week

The eBay Status Board was displaying problems with “Home Page” and with “Buying” on Friday afternoon, February 3, 2023. No details were provided on what is a barebones dashboard that replaced a more detailed Tech-Issues Status page years ago.

A visit to eBay’s Technical Issues discussion board shows buyers and sellers reporting problems with search in the last few days, as well as problems with accessing “saved sellers” and “saved searches.”

And eBay users have been reporting issues on Down Detector, with a big spike on Friday afternoon. “Search is broken, all searches come back with 0 results,” a user reported.

“Try to search but there are no results for anything,” a seller posted on the eBay Technical Issues board at 2:19 pm.

“Search not functioning at all,” another seller posted at 2:32 pm.

Sellers then began reporting that if they cleared their cache on their web browser, the problem resolved.

One angry customer wrote a comment on the most recent eBay for Business post on Facebook at 1:58 pm: “eBay for Business, your search is currently broken and it appears to be a site wide issue. ‘Book’ returns zero results. Maybe you should read the room and quit doing unnecessary updates that nobody wants or asked for. Every time you update the site, you break it. Knock it off.” (Update: at 3:07 pm, an eBay employee responded: “Hey Ryan, we do have a known bug for this currently. We would love to look at the search result issue with you and add your account to the list. We are working to get this fixed. Go ahead and send us a message and we are more than happy to help. ~Tiffany”).

eBay also responded to reports of the problem on Twitter. At 2:40 pm, the Ask eBay Twitter account tweeted the following response to a customer:

“Hi there, thanks for letting us know! We’re working closely with our technical team to get this corrected quickly, I’m happy to share that many of these search issues have been fixed already. Are you still having any issues using the search option on our site? ~Holly”

The incidents showed shortcomings in how eBay provides buyers and sellers with information when its site experiences technical issues. Some might ask why eBay could provide information on Twitter but not on its own website.

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

4 thoughts on “Technical Issues Are Plaguing eBay This Week”

  1. Come on – I mean REALLY? is it such a big deal that nothing works? It ONLY impacts sellers (those bottom feeding scum)


    Its OF COURSE much more important to spend valuable company resources on;

    Jamie Iannone – $5,550,000 Bonus + Non-EquityIncentive Comp + $15,000,111
    Stock Award Value

    Peter B. Thompson – $907,031 – Bonus + Non-EquityIncentive Comp + $5,702,115
    Stock Award Value

    Kristin A. Yetto (WHO??????) – $ $17,637,629 Total Other

    Steve Priest (Judas Priest?) – $13,527,974 Total Compensation

    I could go on – but why?

    Instead of trading in thier Commodore 64/128s, and getting some NON overseas programmers – the money went to those idiots – who probably couldnt ride a bicycle ……


  2. Rather hoping our service metric reading of
    ‘peers 0.00%’ is one of the glitches.
    And yes ebay have started hitting us with the 50% FVF surcharge.
    This is the used clothing sector FFS.
    A rep indicated the 0.00% is a result of rounding down.
    How convenient.

  3. 866-643-1607

    Are there any suggestions how to get through. The automated system will not direct me to a customer service rep. I created an eBay Motors ad and the system database is corrupt.

    2 times. Edited the ad, listings were created with $79 dollar charge two additional times. I managed to get through one time to off shored help. I was promised 158 and eBay has only refunded 79. I am unable to get through since. I believe they have me locked into their call logs.

    Dsputed with Fidelity Card Services Elan which have stellar customer service. Something eBay will probably never realize. eBay is suspect at this time. FTC needs to crawl up their hind end. The time is hear and now. 23 years on eBay!

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