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Upgrade eBay App to Fix Bug if You Want to Sell

eBay
Upgrade eBay App to Fix Bug if You Want to Sell

eBay had to release a new version of its mobile app in order to fix a bug that prevented sellers from listing. eBay acknowledged the glitch on threads where sellers reported the problem, but it did not seem to have announced it proactively.

In a January 25th thread, for example, a seller said the problem appeared after they had updated the app to new version – “when I press on “selling” – it shows the Selling Title above and keeps circling in the middle, as it at downloading process. It keep circling and nothing shows up.”

eBay had released a new version (6.45.0) on January 23, 2022, which seemed to have introduced the bug. (It’s not clear how testing the new version before releasing failed to catch such a major glitch.)

An eBay moderator responded that the mobile team was aware and looking into the glitch. “It appears to only occur if the country/region is not set to the US.” (In other words, the whole world, a frustrated seller said.)

The moderator returned to the thread today, January 31, to report a new version of the mobile app was released to fix the issue. “Please update to 6.46.0 and let us know if that helps to clear things up,” she wrote.

The Version History on the App Store indicates the problem was live from January 23 through January 30th (for sellers who updated the app).

eBay links to the Apple App store and the Google Play store on its eBay mobile app landing page.

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

3 thoughts on “Upgrade eBay App to Fix Bug if You Want to Sell”

  1. Ina reported that eBay said, “eBay had released a new version (6.45.0) on January 23, 2022, which seemed to have introduced the bug. (It’s not clear how testing the new version before releasing failed to catch such a major glitch.)”.

    Testing? Really? Since when has eBay done that? I wrote a few days ago about an issue trying to buy silver coins from a seller I’d used many times before, and a new “security” code eBay demanded and said they’d provide in a call. The problem? Their system instead bombed, and a message stating “Sorry…try again later” appeared instead. Calling “support” got us nowhere until multiple calls (they couldn’t even call my phone, for Pete’s sake!) got us to a rep who essentially DISABLED THE “SECURITY”, allowing us to make the purchase as easily as before.

    My four decades of computer work helps me recognize bugs that REAPPEAR in eBay every six months or so, as eBay’s OFFSHORE IT department apparently eschews “version control” software, so buggy software is repeatedly introduced back into the live eBay system. I’ve asked “Trust & Safety” staff if eBay actually has a beta-testing framework set up, and it sounded as if they didn’t know of ANY testing that was done.

    Next time you have that “deja vu all over again” feeling, remember why!

  2. So ebay’s mobile app, something that is not very old as I recall, is already at 6.46.0 ? I’ve never experienced another major website with version numbers anywhere near that high! That number alone says it all.

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