Citing this year’s supply chain headaches and changing consumer behaviors, eBay says its new portal called eBay Refurbished is the answer for shoppers looking for hard-to-find goods.
eBay said the portal builds on last year’s Certified Refurbished program and now offers multiple condition grades and a wider range of price points on like-new products.
“As retail scarcity issues continue to dominate this holiday shopping season, the expanded program delivers a new way to buy in-demand products and even more options to give consumers what they want,” eBay said in today’s announcement.
eBay cited survey results from Wakefield Research showing 62% of shoppers were considering buying refurbished electronics, and 84% were open to receiving refurbished gifts this holiday season. The survey found nearly half of respondents have gifted a refurbished item in the past – up from 32% in 2020. In addition to broader selection and better value, 66% of Americans believe gifting refurbished items is also a way to shop sustainably.
Most sellers shouldn’t expect their refurbished goods to be featured, however. “Certified Refurbished” goods on eBay need to be approved by its certified refurbished team; eBay only approves manufacturers or manufacturer-approved vendors – and it requires the latter to provide evidence they are authorized resellers. In today’s announcement, eBay wrote, ” All items featured in eBay Refurbished come directly from premium brands or top-rated sellers who are thoroughly vetted to meet rigorous performance standards.”
eBay said shoppers can now choose from the following four conditions in the eBay Refurbished portal:
- Certified Refurbished: Items are in pristine, like-new condition, backed by a 2-year warranty, and come in new packaging with manuals and accessories.
- Excellent: Items are in like-new condition, backed by a 1-year warranty, and come in new packaging with manuals and accessories.
- Very Good: Items show minimal wear, are backed by a 1-year warranty, and come in new packaging.
- Good: Items show moderate wear, are backed by a 1-year warranty, and come in new packaging.
Products come with leading Allstate warranties, free shipping, eBay’s Money Back Guarantee, and free 30-day returns. See the full press release on PR Newswire.