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eBay Seller School Is Now in Session

eBay Seller School Is Now in Session

eBay is offering classes on how to get started selling and scaling a business on its marketplace. If it sounds familiar, we wrote about the eBay Seller School program in October when it was in stealth mode.

An invitation to participate is no longer necessary, and eBay is marketing the program on social media.

According to FAQs, there is no cost to accessing any eBay Seller School learning content, and “students” can access content any time without having to sign in – “simply enter just your email address to launch the course,” it states.

We did just that with the “Shipping and Returns” course, where it offered the following course description: “Through this course, you’ll learn how to ship and manage returns with ease while delivering great customer service along the way.”

The course outline described an introduction and 5 sections (Shipping Fundamentals; Shipping Internationally; Managing Returns; Getting Paid; and Key Takeaways).

Under Managing Returns, eBay explains how sellers can set their returns policy and offered tips on reducing returns. Much of that section of the Managing Returns course was text, with students having to interact by clicking to read more on a particular topic.

In some areas of the “Shipping and Returns” course, eBay embedded videos, such as the following July 2020 YouTube video on Managed Payments. And it ended with a list of links to resources (video and eBay help pages) to learn more.

One thing to keep in mind: when you’re on the main landing page, some of the content is tagged as “course,” which means you’ll have to provide your email address before viewing; others are tagged “video” or “article,” which you can view without providing an email address. There are also some “recorded webinars” that are also available to watch without signing in.

Note: you can go directly to the eBay for Business YouTube channel to watch how-to videos and webinars. You can search that channel for videos uploaded by eBay – or search across YouTube to find videos uploaded by anyone – there are many sellers who share their experiences, some of whom participate in eBay’s or other companies’ affiliate programs.

Check out the eBay Seller School and share your tips on making the most of it.

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

8 thoughts on “eBay Seller School Is Now in Session”

  1. Waste of time “taught” by people who know nothing about how business works.

    Tony Soprano doesn’t know how Arti Bucchos restaurant works – just that he gets a cut every week.

  2. “All skill is in vain when an angel pees in the barrel of your rifle.”
    …that includes eBay not showing your listing. I bet they don’t teach that.

  3. Clear description with key words…close-up pictures (not stock)…competitive price.
    I’ve sold over $700K with that formula. What am I doing wrong?

  4. “Customer service”? Really? The nerve! The irony! How about eBay itself providing good customer service to the REAL CUSTOMERS, the sellers? Sick and tired of stupid bots and overseas script readers reciting irrelevant, pre-programmed answers.

    1. Preach, haven’t talk to a rep from USA in 4 months and half didn’t have access to my account to look at the problem at hand

  5. I did a deeper dive in the community on the new eBay Seller School

    Some of the content isn’t bad, some if it is obviously very dated, and some of it is just flat out not correct.

    Providing this kind of educational content for new sellers is a great idea in my opinion, but like so many things eBay does, the execution leaves a bit to be desired.

  6. Did they teach ….. ?

    1) that “seller protection” is a lie?
    2) that eBay will be going forward, putting you in a payments program you can never escape from?
    3) that eBay lied about savings in that program, but will be keeping the interest on the float anyway?
    4) that eBay should have NOT forced sellers to build their catalog for free with lies about product attributes?
    5) that the last CEO got away (by the skin of his teeth) abuse and harassment of Dave & Ina and that his cohorts ended up in jail?
    6) that the current BOD and people in charge know as much about selling as the average garden slug?

    the list goes on and on. The only people you need to protect yourself from is eBay.

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