eBay warned sellers on Monday about new higher postal rates going into effect on Sunday while it touted USPS rivals UPS and FedEx.
eBay sellers have long shown a preference for USPS shipping, but the company advised them in Monday’s announcement to compare their current shipping preferences to UPS and FedEx’s discounted rates.
It’s not the first time in recent months eBay steered sellers away from the US Postal Service. Sellers reported in August that eBay displayed the following message on shipping-label pages: “USPS is experiencing significant delays across their delivery network. Please consider using other carrier options that may provide a better buyer experience.”
In Monday’s announcement, eBay wrote, “We are happy to announce that eBay sellers who ship using eBay labels will not be subject to a residential peak surcharge from UPS and FedEx. This means that if you use eBay Labels, you will not pay the residential surcharges that both carriers have announced. However, USPS surcharges remain in place across the board and will be in effect from October 18 to December 27, 2020.”
eBay listed the USPS holiday surcharges as follows:
- 25 cents increase per package on First Class
- 40 cents increase per package on Priority Mail
- 40 cents increase per package on Parcel Select
- $1.50 increase per package on Priority Mail Express
eBay referred sellers to its holiday shipping guide (link available on this page of the eBay website) that “offers insights into this year’s consumer trends, safe shipping practices, and cost-saving tips.”
One piece of advice eBay offered in the guide was not to extend handling time: “We are automatically extending estimated delivery dates as necessary to give buyers a more reasonable expectation of when their items will arrive. Our extended estimates should give you enough buffer, and additional handling days could lead to the appearance of your items shipping slower than they actually are.”
eBay also recommended sellers communicate with buyers, keeping in contact with buyers throughout the shipping process.
eBay also referred to its seller protections in the guide (“eBay announced seller protections against shipping defects and we will continue to review these protections as long as strains on carriers affect delivery dates”).
However, it recently “paused” those late-delivery protections citing consistent improvements in on-time shipments for USPS and all carriers and writing, “late deliveries have returned to pre-COVID-19 levels as carrier performance improves.”
You can find the full post on the eBay Announcement board.