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EcommerceBytes Soundoff: Letters to the Editor – May 10, 2020

Letters to the Editor column
EcommerceBytes Soundoff: Letters to the Editor - May 10, 2020

In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.


Hello,
eBay returns are getting out of hand.

I thought they increased the return time for a customer from 4 days to 30 days. However, now they are now saying 35 BUSINESS DAYS until cases time out.

That is almost 7 weeks, right?

So buyers have 30 days to open a case, then another 7 weeks to return the item. Wow.

Frustrated,
Julia


Hi Ina,
It’s been a couple of years now, but it still irks me no end that eBay is charging me a final value on postage. I’ve never heard of any auction that took a commission on a seller’s expense.

I know you track this kind of thing closely. Has anyone ever challenged the company in court on imposing this fee as illegal? I’m considering asking a lawyer about a class action suit and wonder if you have any thoughts.

For example, the flat rate shipping and packing that I paid USPS Priority envelope I charged the buyer actual cost $8 get an additional 96 cents charged to me as a “final value”. This can not be legal, why is it still happening?
Susan


Hi Ina,
I am again doing taxes. I am AMAZED that neither PayPal nor eBay can provide any useful numbers in plain English.

I would like to know:

  • Gross Income
  • Fees Paid eBay
  • Fees Paid PayPal
  • Paid Postage.

Nowhere are these numbers available in plain English – why???????????
Best,
Martin


Visit the Letters to the Editor blog for more letters from readers published recently.

Send your letter to the editor by emailing ina@auctionbytes.com with “Letters to the Editor” in the subject line (remember to include your name as you would like it to appear).

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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