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Tech Issue behind Delays in eBay Traffic Reports

Tech Issues Cause Delays in eBay Traffic Reports

eBay acknowledged a problem impacting traffic reports, which provide sellers who have Stores with information about page views, visitors, analytics, search terms, etc.

A sellers asked during the weekly chat session on Wednesday: “My eBay store’s traffic report has not updated since October 4th. I talked with a CSR and they told me that traffic reports could take a week or longer to update. Why can’t sellers receive real time traffic reports like most other e-commerce sites? Waiting a week to see my shop traffic is not beneficial.”

A moderator said eBay was working on a fix:

“My understanding is that Traffic Reports should update daily, but there is a known issue that is causing updates to be several days behind. This is definitely something we’re working to fix though!”

It’s not clear if this is the same problem that was reported on the eBay boards in March.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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