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eBay Replaces Its Own Same-Day Delivery Service in the UK

eBay Replaces Its Own Same Day Delivery Service in the UK

eBay informed UK sellers it is replacing its same-day delivery service offering. It began offering Shutl as a delivery option in the UK in 2016, and next month it will replace Shutl with Packlink, effective July 25, 2019.

eBay UK said there would be no changes in rates. Packlink is offering the same delivery services (next day, standard, collection and drop off) that had been offered by Shutl, with the exception of Collect+.

It’s an odd development given the fact eBay owns Shutl. eBay had acquired the London-based company in 2013 as it was working to build out its own same-day delivery service in the US called eBay Now (now defunct), which offered to deliver customers’ items from brick-and-mortar retailers the same day, though it excluded listings from its own online marketplace.

eBay UK announcement follows:

Hi eBay sellers,
To continue to bring you the delivery services and developments via eBay delivery that you expect, we’ll be changing the service provider from Shutl to Packlink on 25 July.

Packlink is an established eBay service provider currently providing similar services for our French, Italian and Spanish sites. They’ve been doing so for a number of years.

Packlink will offer the same delivery services (next day, standard, collection and drop off) currently offered by Shutl, with the exception of Collect+, for the same great value of rates. There won’t be any rate changes as a result of this change in service provider.

As part of this change, eBay delivery will also be introducing new payment options including credit and debit cards. In addition to the new payment methods, you’ll also be able to pay on print (or pay as you go), as well as continue to have the option to pay on invoice.

Who does it affect?
This will affect both business and consumer sellers from 25 July. When listing an item you’ll no longer see any Shutl delivery services as they’ll be replaced by Packlink. For example: the option for “eBay delivery – Shutl 2-3 days” will now be labelled as “eBay delivery – Packlink 2-3 days”. For items that are automatically relisted this delivery service change will happen automatically.

What do I need to know?
From 25 July, you’ll be migrated over the course of a few weeks to Packlink. On first use, you’ll be asked to accept the terms and conditions of our new service provider and also to sign up to a new billing agreement to replace the one you set up with Shutl.

If you don’t want your listings to be relisted automatically with services provided by our new service provider after 25 July, please update the delivery services for your listings accordingly.
Many thanks,
The eBay delivery team

SOURCE: eBay UK Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

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