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eBay to Turn Off Some Terapeak Research Features

eBay is turning off some research features in Terapeak next month, which it acquired in December 2017, as it integrates certain features into Seller Hub. In addition, eBay is unifying billing in 2019, so sellers will have to take action to ensure uninterrupted service.

On November 12, Terapeak will retire the MySales Dashboard, and told sellers they can find “all of the MySales data they depend on in the Seller Hub Performance tab.” Note that MySales had supported seller accounts on eBay and on Amazon.com and Shopify as well.

eBay explained that beginning next month, Terapeak would start developing features in coordination with eBay’s seller tools provided through the Seller Hub.

In addition to losing access MySales Dashboard on Terapeak.com, sellers will lose access to legacy research pages (Product Research, Hot Research, Category Research). Sellers will continue to have access to Terapeak Research 2.0, however:

“Through Research 2.0, users can conduct all of the same research they’ve traditionally found in Hot Research, Category Research and Product Research in a single interface. Users will also be able to save their searches using the Saved Searches feature. As a result, after November 12, Terapeak users will no longer have access to Legacy Research tools, but will benefit from Research 2.0’s performance improvements and enhanced stability.”

A reader who considers themselves to be a small eBay seller told EcommerceBytes they had no problem with eBay integrating some Terapeak features into Seller Hub because they primarily used Research 2.0 to help determine pricing for their products. “Because of my narrow use of Terapeak, the changes don’t really impact me. My primary concern with eBay purchasing Terapeak is that eBay has a history of mucking things up.”

Here’s the letter eBay sent to Terapeak users:

As you may know, Terapeak was acquired by eBay earlier this year and we’re working to combine our resources into a better product to help you manage and grow your business on eBay.

– If you’ve been subscribing to Terapeak, there are a few important changes to be aware of. Starting November 12, you will no longer be able to access MySales Dashboard and legacy research pages (Product Research, Hot Research, Category Research) on sell.terapeak.com.

– You will still be able to access Research 2.0 (up to 2 years of data), Saved Searches 2.0, and SEO on Terapeak, and use the eBay Seller Hub to view your eBay sales performance.

– If you have a paid subscription for 3 Year History and MySales Pro, we’ll refund the prorated difference, based on your plan.

To access Seller Hub, please sign up for an eBay account (if you don’t already have one). You can create one for free here.

Thank you for patience as we integrate Terapeak with eBay. Check out additional details and answers to frequently asked questions here. If you have any questions, please contact us.
The eBay Terapeak Team

Anojan Abel, co-founder of research tool Shelftrend, believes the need for research is as important as ever. “As eBay builds out Seller Hub insights for all sellers, those trading in mainstream categories where competition is fierce need to continuously find ways to discover niches earlier and sell at higher margins for as long as possible.”

eBay told sellers integrating Terapeak features into Seller Hub would “eliminate feature redundancies between the two applications.” eBay also advised sellers to link their eBay and Terapeak accounts:

“In early 2019, Terapeak and eBay will be unifying their billing, ensuring that existing Terapeak subscribers can continue to manage their billing and subscriptions through eBay’s payment processing platform. In order to ensure uninterrupted service, please make sure you’ve successfully linked a single eBay account to your Terapeak account, and that you’ve updated your billing information on eBay.”

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

2 thoughts on “eBay to Turn Off Some Terapeak Research Features”

  1. @ebayout – It used to be very useful. But it has been neutered this year…

    We used Terapeak for years. It had an interface that wasn’t great, but the information was invaluable. It’s very hard to find solid information to prove glitches in the system. It’s hard to stay on top of the search algorithm changes without Terapeak.

    It seemed like a good thing when eBay acquired it. They claimed they were going to be using Terapeak to being the features in to eBay directly and integrate them in to sellers hub.

    But this was before the nightmare of glitches in 2018. We were sadly victims of some huge tech issues.

    One of the first things noticed was that they were trying to “hide” names of sellers, but you could still simply check the listings and see the actual sellers names anyway? So instead of “Seller1234” you would just see “S***4″… not sure why they bothered but okay, no big deal.

    During our issues. On the eBay forums, I posted extensively based on Terapeak data. Some of the most alarming things I posted were:

    – Sellers who adopted Free Returns/Guaranteed Delivery actually plummeted, while sellers who ignored these things and simply focused on minimum prices flew up the charts – meanwhile eBay CSR’s were recommending FR/GD for increasing visibility/sales! This occured all the way from the beginning of the year, until June!

    – Top seller market share was plummeting as well. In our category last year, top 10 seller market share was 40%, one year later it was 30%, one month later it was 27%.This is very alarming news, because it shows that the “bar” that sets the maximum level for success on eBay was dropping.

    – Overall market share was INCREASING.

    – If we expanded to top 50, or top 100 sellers in our category, similar results. Even those sellers were dropping. So who, exactly is benefitting?

    So we have a situation where sales overall are increasing, but top sellers were dropping suddenly. Seems a clear indicator of “Spreading the wealth” and search manipulation.

    These types of things were very clear indicators of issues on eBay. The first issue confirmed that “Shipping/Returns” were not being calculated in the search algorithm, which I also have other screenshots to back up this data (where items were $107 with $98 shipping, placing higher rank than $108 free shipping).

    Well… these type of reports from Terapeak were on the eBay forum for a couple months.

    Then came the stock report, where the CFO of eBay ADMIT to search manipulation, and that he was aware that the search changes led to “really less sales” but brought the ASP up. Which seems like a crazy thought in itself. Why on earth would a market ever want LESS sales…?

    Right after this, our eBay issues started to resolve itself. A major bug affecting our account was fixed and suddenly impressions/sales were returning to normal. I was curious to see if this improved for others at the same time, or if the market share fluctuated much due to changes.

    Then I find out, Terapeak no longer allows you to see past 11 months prior. But great news – Terapeak now has an add-on that allows you to see up to 3 years in the past! In order to go 3 years, you must pay ADDITIONAL subscription fees!

    We have been on the regular $30 subscription plan for years, and had always been able to go back… and now they want us to pay additional fees for an “add-on”???

    Now they are removing more & more features. Instead of, as they claimed, bringing this information IN TO eBay…. they are instead neutering Terapeak and preventing this information from being available at all. I assume because it’s the only place available to find evidence of their manipulation & prove that the advice they give you is harmful, rather than helpful.

    Now we have even been getting emails from Terapeak, saying “HI Emma,” when nobody has ever worked at our company named Emma. When I try to get support, it says contact eBay, eBay says Terapeak has their own support team. Nobody to go to for help. It seems likely they mixed up account data at this point.

    Basically, we might as well say RIP to Terapeak. It already isn’t what it used to be, and doesn’t seem like it will stop going down the path of removing features and/or requiring higher payments for past features that were FREE.

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