Amazon sellers are buzzing about a new metric called Customer Experience (CX) found in a dashboard called “Voice of the Customer.” It’s an interesting label, as Amazon CEO Jeff Bezos is reportedly so customer-focused that he leaves an empty chair Read more
eBay Chief Marketing Officer Suzy Deering will speak at the Advertising Week New York conference in New York next month where eBay will also hold a half-day summit as part of the conference agenda. The eBay Commerce Marketing Summit will Read more
Amazon is now allowing customers who are returning an FBA item to choose to receive a free replacement rather than a refund, with “no cost” to sellers. Of course, the cost of the replacement is a cost to sellers using Read more
