eBay sent an email to sellers on Tuesday apologizing for a serious billing-related glitch on Monday, but there’s a glaring omission in its letter: what sellers should do if the glitch caused them to double-pay their August invoice.
eBay had sent notices to sellers on Monday warning them to pay invoices they had already paid, “in order to keep their accounts in good standing.”
eBay fails to provide instructions to sellers on whether they can receive immediate credits for any overpayments they made as a result of eBay’s email mistake. Here’s the letter eBay sent to sellers today:
On August 20, we sent you an email with the subject line ‘Keep your account in good standing – payment needed’, indicating that your payment was due. That email was inadvertently sent to you. We’re sorry for the time you may have spent reviewing and responding. We value your time and we apologize.
Your account is in good standing and there is no action required by you.
As always, to review your current payment status:
1. Go to My eBay, and then select Account.
2. Select the All account activity link in the Account Summary section.
Thanks for your understanding.
eBay also notified sellers of the glitch through a post on its seller announcement board on Tuesday.
EcommerceBytes notified readers of the problem yesterday on the EcommerceBytes Blog.