Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Aug 20 2018 21:34:17

eBay Sends Collection Notices for Fees Already Paid

By: Ina Steiner

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eBay began sending notices to sellers on Monday warning them to pay invoices they had already paid in order to keep their accounts in good standing. It's the latest in a string - make that an avalanche - of technical issues to hit the marketplace.

A seller reported the problem on Ecommerce EKG this afternoon, posting:

"eBay sending out Payment needed notifications to pay seller fees that are said to be past due when they were already paid days before via automatic payment method."

Numerous reports also came in to EcommerceBytes via email. 

eBay warns sellers in its email that they must pay in order to keep their account in good standing. One seller told us when she tried contacting eBay, the estimated wait time was 249 minutes (that's over 4 hours). 

Another seller who was lucky enough to get through to eBay customer service said he was told it was caused by a glitch that hit their email system causing eBay to erroneously sent the email to sellers who had recently paid their invoice.

"This is coming from the company that wants to be the payment intermediary for my money and they cannot even keep their system safe from this stuff," the seller wrote. "Can you imagine a buyer getting this kind of email in the future when eBay is doing the processing and how quickly they will lose those buyers?" 

He also said that historically when sellers overpay their accounts, eBay keeps the money and applies it to the next month's invoice rather than refunding it. "Can you imagine the potential investment income on all this overpaid fees if even 25% of the sellers send in the money a second time," he asked.

A seller on a thread on the eBay discussion boards said eBay addressed the issue on their Facebook page and questioned why eBay had not visited its own boards to answer seller questions.

Update 8/21/18: eBay executive Brian Burke went into the thread and posted the following message last night: "All, For those who received the email, I'm very sorry for any confusion this has caused.  You will receive an email tomorrow confirming the email was in error. No action is required or needed on your part. Thank you for selling on eBay and again, I apologize for any inconvenience. Brian"



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Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: deejae137 This user has validated their user name.

Mon Aug 20 23:02:01 2018

This is not an eBay glitch, but rather a hack that eBay does not want to acknowledge.  This is a phishing expedition, per Paypal and seems to only to have been sent to eBay users who have Paypal as their auto deduct payment method.

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: Silver Ice King This user has validated their user name.

Tue Aug 21 00:23:47 2018

@deejae137

This went out to evidently all Sellers no matter who they have listed for payment as at least one that posted on the PS boards mentioned they pay by CC and had double checked it to make sure it had been paid.  Just another screw up by Ebay or one of their sub contractors because everything was done so cheaply with no testing or verification that it worked.  Wenig has always acted like he has been kept in the dark on everything but I truthfully believe he actually comes up with a lot of these issues.  

I still love that comment that the ex employee made about the executives wives sure cannot trust them so why should the rest of us.  I wonder if Wenigs wife ever saw that or thought twice about it?  

Once again the so call Technology giant has shown their immense talent level and given all Sellers and Buyers a big boost in confidence in their system.

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

This user has validated their user name. by: The End

Tue Aug 21 01:56:53 2018

Yes, after I stopped using PayPal in 2004, ALL the ulcers went away.
I'll NEVER use PayPal again.
More people are getting hip to the idea of dropping PayPal just for the peace of mind.

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: Sierra This user has validated their user name.

Tue Aug 21 02:08:13 2018

@deejae - My eBay bill is paid automatically thru PayPal, so I suppose I'll wake up to a collection notice. Thanks for the heads up!

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This user has validated their user name. by: Lightning

Tue Aug 21 02:31:38 2018

I don't use PayPal to pay my fees, and I got the notice, so that conspiracy theory doesn't fly.  Must be the Russians and their agent of evil, PayPal.

At first I thought it was a phishing email, but there was no link to click on in the message, just directions on how to make a one-time payment on your account.  And they did use my name as it appears on my ebay account, and the exact amount of my previous bill.  It was definitely a genuine ebay message.  I checked my bank and the payment was sent, so just an embarrassing error.  One of many lately.

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: sasikat9 This user has validated their user name.

Tue Aug 21 05:18:01 2018

Ebay should be deleted as an error on the internet.......

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

This user has validated their user name. by: Ric

Tue Aug 21 06:46:09 2018

Personally, I believe this is an INTENTIONAL GLITCH.

As Ina points out in the article, when sellers overpay their fees to eBay, eBay keeps the over payment and applies it towards future invoices.

If a small percentage of sellers made over payments out of an abundance of caution, eBay is now able to show more revenue than they normally would have which would artificially inflate their Q3 revenue numbers.

Of course, this issue occurs in the very weak Q3, to prop up those numbers for Wall Street, and eBay hopes that the reduced revenue collections in Q4 will be hidden by seasonal increases in sales volume.

If only eBay put as much thought, energy and effort into helping sellers succeed instead of putting all that effort into shenanigans driven by the need to appease Wall Street, the Wall Street numbers would take care of themselves.

It is obvious that eBay's so called leadership prefers to employ underhanded tactics as opposed to providing solutions for sellers to enhance their success.  

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: Volvo351 This user has validated their user name.

Tue Aug 21 09:00:05 2018

Dunning good sellers for payments already banked? When is the BoD gonna ash-can Devil Wingnut? Oh..that's right; they're all just as incompetent - or crooked, take your pick! - as he is.

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: pace306 This user has validated their user name.

Tue Aug 21 09:05:24 2018

Ric is right

ANYTHING to boost the abysmal Q3 numbers is what will happen.

"OOPS we sent invoices out again too early" ... and all the people in the board room LAUGH and LAUGH at the "stupid sellers" who fall for it.

Ric is also right, that if eBay spent the same time doing POSITIVE things as they do on stupid games, tricks and cons - eBay would be light years ahead of where it is now.

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: maxmad This user has validated their user name.

Tue Aug 21 09:23:59 2018

@Ric

I would sadly have to agree with you,

ebay has turned into one ugly evil company, they are certainly desperate to make money from nothing, they are simply running out of options, I would suspect the fee increases are just keeping them at zero, not enough to show profit on dwindling sales,

Next quarter is going to be really bad for ebay, two in a row will send the shareholders running for the sell button, no mater what they do, the fact is buyers and sellers are leaving the platform, and the millenniums are not buying into eBay's BS advertising,

ebay is now made up of crap from china that you can buy anywhere else for cheaper, they allowed the Chinese to keyword spam the site and flood it, to the point of useless. just try and search for a vintage anything, all that comes up is fake china.

instead of improving the site, ebay decided to start a war with it's customers, what company does that?

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: sasikat9 This user has validated their user name.

Tue Aug 21 09:29:51 2018

Maybe they got this mixed up with the final invite/signup for their new payment process.

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: eBay Shill Buster This user has validated their user name.

Tue Aug 21 09:54:46 2018

Devin's stooge Cutler has done nothing to improve the marketplace since he took over last January, so he is certainly not running the marketplace with his own ideas, he is simply rubber stamping all of Devin's initiatives.

Cutler has not idea of what he is doing, because he does not listen to sellers at all, Devin never has, if he did he would have never engaged in his 'Criminal Amazon Cloning Replatforming' of eBay.

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: eBay Shill Buster This user has validated their user name.

Tue Aug 21 10:32:51 2018

Don't expect much from eBay, users can't log in with their 3 step log in, they can't serve web pages to users on Windows 10 with IE 11 with automatic updates enabled, shopping cart does not work for the same.

Devin needs to be fired, him being 'pissed off' is not cutting it and will not pay the bills, the man is highly incompetent.

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: maxmad This user has validated their user name.

Tue Aug 21 11:15:36 2018


we just canceled our ebay payment agreement at Paypal, so they cannot automatically withdraw funds, whenever they want, ebay could withdraw $375,000 per month without our consent, now it's $0

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: sellerchick This user has validated their user name.

Tue Aug 21 11:21:40 2018

I think it was a hack. The email didn't have the correct balance I already paid. It was off by a few dollars in final value fees, as though they got a balance right before the actual invoice cut off.  

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by: Slowest Learner This user has validated their user name.

Tue Aug 21 11:26:26 2018

I seriously hope the investment folks on Wall Street read about all these snafus.  Ebay stock tanking is the ONLY way things will change.

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

This user has validated their user name. by: iheartjacksparrow

Tue Aug 21 11:38:38 2018

What happened to glitches being "unacceptable." And, yet, they continue happening on an almost daily basis.

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

This user has validated their user name. by: CanBrit

Tue Aug 21 11:47:29 2018

Glitches are unacceptable but they sure won't talk about hacks. There is no doubt in my mind that many "glitches" are hacks. They've ticked off enough people, ex-employees, sellers, some like me who can get around a computer rather nicely thank you very much.

Not that I'd go that far, but I'm sure some of their old techs have planted enough back doors to have some fun. Everything they've done in the past six months has hit their balance sheet in a negative way. I don't think any fee overpayment will make a dent in this quarter's losses. Too many people have left, both sellers and buyers, no fees to pay because nothing's selling, at least in my world. The glitches and hacks are scaring people away.

One site that really upsets me when I look at it is below. Go to the insider tab and check these slimy creatures getting stock and unloading it. Surely that can't be good for business either?

https://www.marketwatch.com/investing/stock/ebay

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: nuggets This user has validated their user name.

Tue Aug 21 12:02:33 2018

Pay your fees on a credit card and have the card paid off automatically monthly. Use a card with good rewards. We make a killing paying fees and having a card that we get 3% on postage spent.

Ebay sucks!

Perminate Link for eBay Sends Collection Notices for Fees Already Paid   eBay Sends Collection Notices for Fees Already Paid

by: eBay Shill Buster This user has validated their user name.

Tue Aug 21 12:10:52 2018

At eBay open in Devin's idiotic canned interview he was asked about the tech problems at the company, he said it was internal, it does not matter, we are not going to talk about it, we changed teams and people around and I'm pissed.

Well, he was 3 years too late, so is the Board of Directors, Devin should have never been hired as CEO in the first place, moron Donahoe 'convinced Devin at lunch' one day to take the job.

That tells us all we need to know about the incompetent idiots on the eBay Board of Directors.

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