|Mon Aug 20 2018 21:34:17|
eBay Sends Collection Notices for Fees Already Paid
By: Ina Steiner
eBay began sending notices to sellers on Monday warning them to pay invoices they had already paid in order to keep their accounts in good standing. It's the latest in a string - make that an avalanche - of technical issues to hit the marketplace.
A seller reported the problem on Ecommerce EKG
this afternoon, posting:
"eBay sending out Payment needed notifications to pay seller fees that are said to be past due when they were already paid days before via automatic payment method."
Numerous reports also came in to EcommerceBytes via email.
eBay warns sellers in its email that they must pay in order to keep their account in good standing. One seller told us when she tried contacting eBay, the estimated wait time was 249 minutes (that's over 4 hours).
Another seller who was lucky enough to get through to eBay customer service said he was told it was caused by a glitch that hit their email system causing eBay to erroneously sent the email to sellers who had recently paid their invoice.
"This is coming from the company that wants to be the payment intermediary for my money and they cannot even keep their system safe from this stuff," the seller wrote. "Can you imagine a buyer getting this kind of email in the future when eBay is doing the processing and how quickly they will lose those buyers?"
He also said that historically when sellers overpay their accounts, eBay keeps the money and applies it to the next month's invoice rather than refunding it. "Can you imagine the potential investment income on all this overpaid fees if even 25% of the sellers send in the money a second time," he asked.
A seller on a thread on the eBay discussion boards said eBay addressed the issue on their Facebook page and questioned
why eBay had not visited its own boards to answer seller questions.
eBay executive Brian Burke went into the thread and posted
the following message last night: "All, For those who received the email, I'm very sorry for any confusion this has caused. You will receive an email tomorrow confirming the email was in error. No action is required or needed on your part. Thank you for selling on eBay and again, I apologize for any inconvenience. Brian"