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EcommerceBytes Soundoff: Letters to the Editor – August 12, 2018

Letters to the Editor column

Letters to the Editor columnIn every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.


Hi Ina…
Having just been dumped in to Seller Hub, it’s curious that my sold notifications are now going to my spam folder.

I never check it, but did so today because the total looked out of whack.


Dear Ina,
I was wondering if you had heard of this issue yet, and if you have, if you know if it is a temporary eBay glitch, or a permanent “problem”.

When I send my buyers a combined invoice for more than one item purchased through eBay, up until (recently), I used to be able to dictate which PayPal account their payment would be directed to. now, that has disappeared, and when I send an invoice for several items, that option is no longer available.

It has always been that way on a one item invoice, eBay would dictate which PayPal account payment was sent to, and I would have had to make that decision when initially listing the item, but once more than one item was purchased and invoiced, I could then choose, and fill in, or change the PayPal account the payment would go to.


I hope you are all over this already. Facebook is asking banks for the account info of their members.


Dear Ina,
The eBay clothing category update is a disaster!

All our polo shirts are now categorized as button down shirts – if you go to change to a polo, there is no drop down menu – you have to use the ‘browse’ to find the category.

When you change to ‘polos’ all your item specifics are blanked out! That is a big deal – all the info we put in to the specifics is gone – not only that, the new specifics has no place for material, size and pattern.

It’s a mess. So is male and female active wear – it has all changed to “tops” – the pants skorts etc.

Called eBay and spoke to a rep who had no idea what i am talking about so i got a supervisor who took screen shots and said she will ‘call me back’.

Another great eBay update! Anyone else out there having problems have a solution?

Editor’s Note: We wrote about the problems with the August eBay Category Update in this AuctionBytes Blog post.


Visit the Letters to the Editor blog for more letters from readers published recently.

Send *your* letter to the editor by emailing ina@auctionbytes.com with “Letters to the Editor” in the subject line (remember to include your name as you would like it to appear).

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

3 thoughts on “EcommerceBytes Soundoff: Letters to the Editor – August 12, 2018”

  1. The clothing update is bad. Women’s jeans in particular for me, now has a silouhette descriptor but still required style for a few days, since removed. The problem is going back to update all these listing to now reflect silouhette instead of style. I’ve also gotten yellow warning for rise values which match current values but this is classic bad coding without any heads up on changes. In another instance. the other day I listed a men’s Pendleton blazer, and went to update the price and flagged red because I didn’t have a “Waist Size” (half shrug/half SMH on that) It’s all completely out of whack in almost all clothing categories. I sincerely wish that eBay would email updates when they have made major changes like this and also work better to allow sellers to mass update items when they are completely reorganizing category descriptors. Obviously that won’t happen any time soon. Too busy pushing returns instead of sales.

  2. This is Ebays solution to their Catalog Problems. They have no idea what they are doing and just keep making shots in the dark hoping that something finally works for them. i think they have finally come to realize that Sellers are not going to help bail them out of this situation for free this time..

    1. Odd how eBay expects us to roll up our shirt slaves and fix their problems, at the same time waving away Seller issues with their canned ‘that’s just the cost of doing business’ response.

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