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EcommerceBytes Soundoff: Letters to the Editor – May 13, 2018

Letters to the Editor column

In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.

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Dear Ina,
I was doing a search on eBay and noticed there is a filter on the left that said “authorized seller”, this was the first time I have seen this.

Things that make you go hmmm,…
A.

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Sponsored Link

Dear Ina,
Not sure if this is something that you may already know but I found out that eBay’s Webinar confirmed that eBay will restrict visibility for the buyers to only those zip codes where eBay’s data shows the item would normally arrive in the 3 day period. It would also exclude any items that were listed as shipping via Media mail or any other slower service.

I had raised that concern on one of your posts and there had not been any comments confirming or denying it, so I thought I would let you know.
Take care,
D.

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Dear Ina,
Devin’s free merchandise returns are not free for sellers

Link to thread on eBay discussion board (“After 19 Years of Selling on eBay I Can No Longer Accept Returns”).

A.

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Dear Ina,
For a month or more, and maybe coincidentally in line with the recent Seller Updates, I have found I am no longer receiving transaction emails from eBay. On purchases, I do not get the Sold… you have purchased such n such… nor am I getting the Seller’s Invoice on purchased items, and nor am I able to request invoices for combined shipping. On the latter, I think they are SOMETIMES sent but it appears the seller’s are NOT getting them.

About 85% of my inventory acquisitions come from eBay so I am depending on the emails to keep my accounting happy and transaction records straight. I have telephoned eBay numerous times and the CSR’s are giving me all kinds of information – EXCEPT that which I need!!! My requests have been “doubly escalated” but nothing is changed. Period.

I still, however, get the usual promotion emails without fail.

On some occasions contacting a CSR, they identify me, but three times now, have erroneously presented incorrect account information… like I’ve been mixed up with someone else. Once they realize the error, they won’t divulge anything more “for security & privacy reason”, so I can’t figure out what’s actually going on. And it seems, neither can they.

Bottom line: I NEED THOSE TRANSACTION EMAILS!!!

Can you help, or shed some light on my situation? Is anyone else experiencing this?
Thanks,
B.

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Dear Ina,
What is the deal with what those absolutely brain dead (eBay executives) have done with the ‘seller hub’? I would say it sucks but it’s not even that good. It would have to be improved by about 780% in order for it to suck.

I am at a loss as to why they don’t just ask us to send them a list of the things we have for sale and they do the rest and, if they are in the mood, will send us a few sheckels now and again.

This has to be the most moronic thing they have done in a while and that, my friend, is saying something. This is the least helpful, least informative, least easy to use…………I can barely express myself without typing 300 or 400 curse words.

To paraphrase Richard Nixon when asked why he hated the press, he replied, “I don’t hate the press. You have to respect someone in order to hate them.” That’s how I feel about eBay. They are, without a doubt, the most dishonest, least transparent, most irresponsible company around. Gaaaaaaaahhhhh!!!

Thanks for letting me vent. What is the general opinion of this cowpie of a change?
Ichabod

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Note from the editor: In case you missed it, this recent letter to the editor struck a chord with eBay sellers – check it out on the Letters to the Editor blog.

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Visit the Letters to the Editor blog for more letters from readers published recently.

Send *your* letter to the editor by emailing ina@auctionbytes.com with “Letters to the Editor” in the subject line (remember to include your name as you would like it to appear).

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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