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eBay Updates User Agreement as It Moves to a Catalog

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eBay logoIn conjunction with the recent Spring Seller Update, eBay updated its User Agreement, effective March 30th, 2018. Key updates to its User Agreement reflect the company’s continuing transition towards a product-based shopping and selling experience, eBay said.

Unfortunately, eBay didn’t make it easy to see what’s changing, so EcommerceBytes compared the new document with current UA, which went into effect on November 1, 2017.

eBay users should read the full User Agreement themselves, but here are a few of the changes we thought were worth highlighting:

1) eBay changed a section dealing with past due accounts.
Under the “Policy Enforcement” section, eBay now gives itself 60 days instead of 180 days to direct PayPal to deduct amounts owed from users’ PayPal account balance. (It also changed the terminology from “we may collect fees owed,…” to “we may collect amounts owed,…”)

2) eBay changed the terminology around structured data and catalogs.
In the “Content” section, eBay changed the terminology from “We may offer catalogs,…” to “We offer product data…”)

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3) Also under “Content,” eBay tightened up language about users not holding eBay responsible for the accuracy of listings or content.
The section now reads: “We try to offer reliable product data, but cannot promise that the content provided through the Services will always be available, accurate, complete, and up-to-date. You agree that eBay is not responsible for examining or warranting the listings or content provided by third parties through the Services, and that you will not attempt to hold us or our data providers liable for inaccuracies. As a seller, you agree to ensure that content directly associated with your listings is accurate.”

4) eBay made some changes to references to international shipping.
In the section titled “International Buying and Selling; Translation, instead of referring to the “eBay International Selling Policy,” eBay refers to the “eBay Money Back Guarantee.”

eBay also replaced this sentence in the old UA:

“You may restrict international buyers from purchasing your items if you explicitly exclude international shipping from your listings and apply an exclusion list to your listings.”

with the following sentence in the new UA:

“You may adjust your account settings within My eBay to indicate your preferences on international shipping by excluding international shipping and applying an exclusion list to the applicable countries.”

5) eBay made some changes to the section covering the Global Shipping program.
eBay replaced the last paragraph of the “Global Shipping Program” section that reads:

“You may prevent your listings from being made available to international buyers through the program by adjusting your account settings within My eBay. Additional information about the program, including policies governing feedback, the handling of lost, damaged, and undeliverable items, returns, and the resolution of buyer protection claims for items that you sell through the program, can be found on the Global Shipping Program Seller Policies and Frequently Asked Questions page.”

with this paragraph in the new UA:

“Additional information about the program, including policies governing feedback, the handling of lost, damaged, and undeliverable items, returns, and the resolution of buyer protection claims for items that you sell through the program, can be found on our Global Shipping Program and Global Shipping FAQs pages.”

We were also struck by the Listing Conditions section and some other provisions in the UA. While not much is changing in this latest version, some of the existing provisions still have the power to surprise. Take a look at the accompanying EcommerceBytes Blog post and let us know what you think.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

One thought on “eBay Updates User Agreement as It Moves to a Catalog”

  1. Just refuse to get all bend out of shape and excited over something I have no control of if I want to sell on fleagag.

    To many other things that are more important. When we leave fleagag you can be sure they aren’t getting one extra dime. You can’t get money out of accounts that are either emptied or closed. If they want to sued me let em. I’m to old to worry about it. I will get the last laugh.

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