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eBay Extends Protection to Sellers Impacted by Winter Storm in Southeast


eBay logoeBay said Thursday it would extend seller protection to those impacted by the winter storm, though it mentioned only the Southeast United States thus far. It outlined two conditions under which it would offer protection, and said the late shipment rates of sellers affected by the storm would not be impacted.

The major carriers have noted disruptions in several states in the Southeast, and UPS has warned of disruptions in areas of Delaware, Maryland, Massachusetts, New Jersey, New York, North Carolina, Rhode Island, and Virginia. eBay did not mention areas outside the Southeastern part of the country, but said it would continue to monitor the weather and carrier updates in the Southeast and other regions and would provide updates as needed.

You can read more about the expected shipping delays from the storm in this article from yesterday’s Newsflash.

UPDATE 1/4/18: eBay has updated the post to show it will protect areas of the East Coast, not just the Southeast.

Press release follows:

The southeast U.S. is experiencing extremely cold weather, which may delay pickup or delivery of your shipments.

If your business is affected, eBay will automatically protect your Seller Performance and your late shipment rate will not be impacted under these conditions:

– Your ZIP code has been identified by the three major shipping carriers: USPS, UPS, FedEx.

– Tracking data shows your shipment was delayed or not delivered due to this weather event.

Please note: you may see late shipments due to this weather event on your seller dashboard, but they will be removed before the seller evaluations occur on the 20th of each month.

If you are unable to ship, we recommend communicating with your buyers to let them know the situation.

We will continue to monitor the weather and carrier updates in the Southeast and other regions and will update Seller News as needed.

As always, please stay safe, stay warm and thank you for selling on eBay.

SOURCE: eBay Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.