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eBay Promises Protection to Sellers Impacted by Northeast Storms


eBay logoeBay promised to protect the accounts of sellers located in the Northeast who were impacted by storms Sunday and Monday that took down power for 1 million utility customers. As of Tuesday afternoon, Oct. 31, over 600,000 customers remained without power, according to AccuWeather.

Announcement follows:

eBay is closely monitoring the storms in the Northeast affecting Connecticut, Massachusetts, New York, Rhode Island, New Hampshire, Vermont and Maine.

eBay will automatically apply seller protection to any seller whose business is impacted. What this means:

– You will not receive defects for stockouts or unresolved cases with buyers.

– Your late shipment rate will not be impacted.

If you are in the impacted regions, there is no need to contact eBay customer service.

If you are able to, there are a few things you can do now to help protect your business:

– Communicate with buyers whose items have not yet been shipped and let them know your situation.

– End any auctions, take down any Buy It Now listings before they result in a sale. We will not charge a fee for ending a listing early.

– If you are an eBay Stores subscriber, place your store in vacation mode and extend your handling time on all items to when you think you can get back to business.

If you don’t have direct internet access, eBay can help you make the necessary changes. Please contact customer service at 1 (866) 540-3229 and update them on your situation.

Everyone at eBay is wishing those impacted a speedy recovery.

SOURCE: eBay Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.