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eBay Extends Protection for Sellers Impacted by Wildfires


eBay logoeBay is extending seller protection to those it determines have been impacted by the wildfires in Northern California. It promised such sellers automatic protection in the form of no defects for stock-outs or unresolved cases with buyers, and it said their late shipment rate would not be impacted. It also advised sellers to take actions to help protect their business, such as communicating with buyers and provided a phone number for those who need assistance.

Announcement follows:

eBay is closely monitoring the wildfires in Northern California. To those sellers who may be affected, please stay safe and do what’s critical right now; take care of yourself, your family, and your community.

Due to the scope and severity of the fires, eBay will automatically apply certain seller protections to any seller whose business is impacted in affected areas. What this means:

– You will not receive defects for stock-outs or unresolved cases with buyers.

– Your late shipment rate will not be impacted.

– These protections will be put in place during the monthly evaluation cycle.

If you are able to, there are a few things you can do now to help protect your business:

– Communicate with buyers whose items have not yet been shipped, and let them know your situation.

– End any auctions and take down any Buy It Now listings before they result in a sale. We will not charge a fee for ending a listing early due to the wildfires.

– If you are an eBay Stores subscriber, place your Store in vacation mode, and hide your listings or extend your handling time on all items to when you think you can get back to business.

If you don’t have direct internet access, eBay can help you make the necessary changes. Please contact customer service at 1-866-540-3229 to update them on your situation.

If you have not been impacted by the fires, we encourage you to learn how to protect your business in an emergency.

Our hearts and thoughts are with those affected and with the first responders who are bravely serving their community.

SOURCE: eBay Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.