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eBay Sellers Deal with Another Messaging System Glitch

eBay sellers are dealing with another member-to-member messaging glitch. While it is affecting international buyers and sellers (we’re getting reports from sellers in Australia and UK), it’s not clear if US users are impacted.

An Australian seller first alerted EcommerceBytes to the problem on Sunday which has been going on since about the 1st of August. “When a buyer or seller goes to answer a message on the eBay message system, they are taken to sign onto another eBay site to be able to view the message – so far, on different IDs, I have had to sign onto US, UK, French, German, Canada and Phillipine eBay sites just to read messages.”

eBay has confirmed that it is a known technical glitch.

“Sellers in Australia feel it is affecting sales because this is happening to buyers as well, and we feel that buyers would be concerned that it is a security risk to be taken to, for example, the German eBay site which they can’t understand,” the seller told EcommerceBytes.

In this thread on the UK boards, an eBay moderator wrote, “This is a known issue and we’re working to fix this as soon as possible.”

eBay’s member-to-member messaging system went down on July 22nd, it’s not clear if the latest problem is related to that July outage.

In the meantime, sellers on Amazon began experiencing a problem on Sunday, reported on Ecommerce EKG.

We found two threads on the Amazon boards where sellers discussed the problem – such as this thread. When trying to access Seller Central, sellers are encountering a message that reads, “Forbidden: Sorry, you do not have sufficient rights to view this page. Please contact your site admin if you think you have received this message in error.”


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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.