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eBay UK Warns of Higher Cost of Managed Returns

eBay UK warned sellers that due to higher postal fees, the cost of Managed Returns would rise.

eBay introduced managed returns as an opt-in program in the UK in the fall of 2013, telling sellers it was designed to give buyers a consistent way to initiate returns, no matter which business seller they buy from.

It was also pitched as a tool to make it easier for sellers – “It also gives you a more efficient way to offer and manage returns without time-consuming back-and-forth with your buyers” – and said it would reduce the number of eBay Buyer Protection cases that were opened.

On Monday, eBay UK announced that as part of Royal Mail’s annual price changes, the cost of the Royal Mail Tracked Returns 48 service on eBay Managed Returns would be increasing to 2.99 pounds (incl. VAT), beginning March 30th.

Sellers discussing the announcement on the eBay boards indicated it was to be expected, but several commented they avoid using Managed Returns if they can help it.

See eBay UK website for the full announcement.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.