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Etsy Says AB Spam the Result of Error, Not Hacking

Etsy said a spam message posted to its Announcement Board was the result of human error, not a hacking incident. The message had aroused fears from users of a possible hack, since only Etsy employees are announced to post messages to the announcement section of its discussion boards.

Etsy spokesperson Nikki Summer followed up on our inquiry about the incident on Tuesday with the following statement:

After investigating, we’re pleased to say that the Announcements section was not hacked. In the process of deleting this spam thread from the Questions section, an Etsy employee inadvertently moved it to the Announcements section. We look at mistakes as learning opportunities, and we’re taking all precautions to prevent something like this from happening again, as protecting our community is our utmost priority.

The incident occurred after a series of “spam slam” attacks in which Etsy’s forums were flooded with Korean-language spam.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.