Buyers who purchased items on eBay on Monday or over the weekend may be disappointed with delivery dates after a glitch all but shut down eBay’s shipping label function. And sellers are worried they’ll take the blame from dissatisfied customers.
Sellers who rely on eBay to print shipping labels for their packages experienced problems all day Monday.
Reports flooded in to EcommerceBytes, and readers used the Ecommerce EKG board to report the problem as well. The first EKG report was published at 10:43 am Eastern Monday morning.
Users also turned to eBay’s discussion boards – one seller posted, “Shipping has not worked for hours, PLEASE PUT UP AN ANOUNCEMENT AND THEN TELL US WHEN IT’S FIXED.”
eBay did post an announcement later acknowledging the problem was disruptive for sellers and apologizing for the inconvenience.
eBay said the problem occurred beginning at approximately 10:30 am Eastern on Monday: “some customers experienced long loading times and/or received error messages when attempting to print shipping labels on eBay.”
At one point eBay posted a message instructing sellers to attempt to print shipping labels again after 5:30, but at 5:30 pm Eastern, eBay spokesperson Ryan Moore told EcommerceBytes it was still working on resolving the issue.
At 8:30 pm Eastern, eBay posted an update saying the issue had been fully resolved. “Any transaction defects or delays in uploading tracking that we can identify as resulting from this issue will not impact seller performance records,” it promised.
One seller said he managed to print one label during the day, but it took him roughly 20 minutes to do so. “Obviously Monday morning is a big shipping period and I have 17 orders I cannot ship today due to this problem. I shipped off all my Amazon and Bonanza orders without problem, so the issue is with eBay, not the USPS,” he said.
“There has been no indication eBay will send messages to clients apologizing for late shipments,” he added. We asked Moore via email if eBay would notify the buyers of sellers who were impacted and had not heard back by press time.
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