Trust matters a lot to people, as shown in studies and surveys like one recently discussed by Ipsos. “Ultimately, building trust can make the difference in purchasing one product over another,” Ipsos’ Michael Gross wrote. “In order to do this, companies Read more
Amazon and LL Bean tied for the top spot on ForeSee’s list of retail customer satisfaction during the holiday shopping season, and in its report, the company extolled Amazon’s ability to satisfy customers. Interestingly Amazon has 66% of customers coming Read more
Each January we ask a panel of industry experts to participate in our “Online Selling Trends” feature, asking them about the challenges and opportunities they see for online sellers in the New Year. This year, we also reached out directly Read more
Small merchants and individuals who sell online will most certainly come across an unpleasant reality sooner or later: the need to provide their taxpayer ID (a social security number or EIN) to any entity that processes payments on their behalf. Read more
Online sellers who have or are thinking of subscribing to an eBay Store in the UK – known there as eBay Shops – should be aware of a change in terms announced on Monday. Effective February 4, 2014, eBay UK Read more
Jewelry sellers on the Amazon.com marketplace have been finding their businesses under greater scrutiny for at least the last months of 2013. Some forum discussions by Amazon sellers indicate the company is actively seeking to stop potential problems with items being sold Read more
Each January we ask a panel of industry experts to participate in our “Online Selling Trends” series, asking them about the challenges and opportunities they see for online sellers in the New Year. This year, we also talk directly to Read more
Over the holidays, StellaService set out to test merchants when it came to delivering orders in time for Christmas, and ordered a total of 75 packages to be delivered to locations around the country. StellaService is a research firm that studies how Read more
One of the ways eBay drives traffic to marketplace product listings is through its affiliate program, called the eBay Partner Network (ePN). The company rewards affiliates (publishers) for sending shoppers to the eBay Marketplace, and over the holiday shopping season, Read more
Online sellers are used to being on the receiving end of feedback and are frequently rated on a range of criteria like speed of delivery. But sellers rarely have the opportunity to rate the marketplaces on which they sell, and Read more
