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Survey Asks eBay Sellers about Mandatory Managed Returns

EcommerceBytes is surveying eBay sellers to see if they plan to keep their return policies the same once eBay’s new Managed Returns policy takes effect for all sellers by next year’s holiday shopping season.

Sellers who wish to offer their eBay customers a returns policy will be required to use “managed returns,” also called Hassle Free Returns, designed to make it easy for shoppers to return goods. Sellers’ only option in avoiding managed returns is to offer a no-returns policy. The news was announced as part of eBay’s Fall Seller Release, and some sellers had long predicted such a move by the company.

The survey delves into aspects of offering returns, including the reasons eBay buyers return goods, and it asks sellers if they think eBay should be instituting the managed returns policy for all sellers.

Please take the survey via SurveyMonkey.com, and we’ll share the results in EcommerceBytes.

Comment on the EcommerceBytes Blog.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.