|Fri Aug 15 2014 08:34:19|
Survey: Will You Use eBay Managed Returns?
By: Ina Steiner
We're conducting a survey on eBay's new returns policy announced this week. First, some background: eBay is rolling out a new returns process in September that gives buyers an easier way to return items. And beginning early next year, eBay will add more features of its managed returns process (aka Hassle Free Returns), including return labels provided automatically to buyers - but just for U.S. sellers.
By the 2015 holiday season, all eligible domestic returns on eBay will be "hassle-free returns." Sellers will still be able to choose whether to offer returns.
This means eBay sellers will either be in the managed returns process or will have a no-returns policy (except in cases where buyers say they are returning the item because of a seller problem, such as a defective item - in that case, sellers will have to accept returns under the eBay Money Back Guarantee policy).
Above: eBay spells out who is responsible for paying for return shipping when buyer returns an item.
We're asking sellers if the new policy will change their behavior when it comes to their returns policy once eBay implements the new managed returns. You can find full explanation of the new eBay Managed Return policy here, and please take a few minutes to take our survey via Survey Monkey.
We'll publish the results of the survey in EcommerceBytes.