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eBay Free-Shipping Glitch Is Costly to Sellers

eBay is displaying free shipping on certain listings where the seller has not specified it offers free shipping, and the problem – costly to sellers – is at least a week old. The problem impacts listings that offer a quantity greater than one.

A seller wrote to EcommerceBytes on Thursday explaining that a customer had purchased a chair, and purchased two more because eBay incorrectly added the word free under the shipping cost field for additional items. The seller said eBay customer service said it was a site issue with no fix in sight, and that it had happened to many other accounts.

The problem was first reported on July 3rd on the Ecommerce EKG board: “eBay is displaying listings with multiple items that do not have free shipping, with free shipping for the additional items. A new field has shown up in the shipping calculator that says free. If you change the quantity of the shipping calculator, the rate changes to the right charges but still says free shipping. A customer just contacted me noticing the conflicting shipping charges.”

We emailed eBay spokesperson Ryan Moore on Thursday afternoon to see if eBay was aware of the problem and whether it planned to cover the cost of shipping for sellers impacted by the glitch, he did not reply by press time.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.