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eBay Error Leads to Free Listings for Some Sellers

eBay mistakenly sent an email to Store subscribers last week that promised them a free month of Store fees, “valued at up to $199.95,” and is now offering the recipients of that email free listings instead.

A reader had forwarded an email eBay sent her on June 16 that said it was extending her free Store trial by another month – but she didn’t have a free trial. She has had a paid subscription to an eBay Store for the past 13 months. “I think eBay is having all kinds of issues with strange emails,” she said at the time. “There are all of those about international visibility, now this. Of course I would be very excited if eBay was going to give me a free month or two of store fees, but sadly I’m confident this is just another mistake by eBay.”

She was proven right when she received another email from eBay 5 days later confirming it was a mistake:

You may have received an offer for an eBay Stores free trial that you were unable to activate. Because you are a valued eBay seller, we would like to invite you enjoy 2,500 more FREE listings- auction-style or fixed price – for the entire month of July.

Know that these 2,500 listings are on top of the free listings you already receive. Enjoy the savings, and thank you for selling on eBay.

eBay also had a problem with another email the week before. eBay had sent emails to sellers explaining that it had had to remove International Site Visibility from their listings, but an eBay spokesperson confirmed those emails had been sent in error on June 12 and 13th (there was no impact to listings, he said).

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.