Etsy sellers have long requested phone support, and this week it arrived. “We’re Just a Phone Call Away – Now you can give us a call 24 hours a day, 7 days a week. Learn more about our new phone Read more
A top Etsy executive will be one of the keynote speakers at the Home Delivery World conference taking place next month. Roman Sobieri, Head of Shipping, Listing Management and Payment Operations at Etsy, will speak about providing a frictionless shipping Read more
Etsy and Walmart are expanding some eco-friendly initiatives that will also help them generate good PR. Etsy CEO Josh Silverman vowed to offset carbon emissions generated by the shipping of orders by Etsy sellers. “98 percent of Etsy’s total emissions Read more
Etsy reported fourth quarter and full year 2018 financial results today. It grew Gross Merchandise Sales (GMS) 22.3% in Q4 (or 23.1% FX-neutral) and grew revenue 46.8%. (Note: edited to fix typo in revenue growth rate.) Press release follows (excerpt): Read more
Late last week we reported on the Etsy billing debacle in which it incorrectly withdrew funds from some sellers’ bank accounts and charged some sellers’ credit cards, despite the sellers not owing fees. The problem occurred on Friday, with some Read more
It’s the eternal struggle between marketplaces wanting to entice shoppers with free shipping and sellers needing to cover their costs. On Tuesday, Etsy offered some examples of sellers who have found a way to do both. As is often the Read more
Etsy posted an apology for what it called a bill payment error after some sellers reported the company took large sums of money from their credit cards and bank accounts on Friday afternoon. EcommerceBytes reported the problem on the AuctionBytes Read more
Sellers are reporting discrepancies on Form 1099K tax forms received from Etsy, and since Etsy also sends the form to the IRS, sellers are asking whether it could flag an audit since it over-reports their gross sales income. There are Read more
How in the world do you get buyers to leave you feedback once they receive your item? Etsy offered sellers advice on how to get 5-star reviews in a post on Tuesday, but sellers focused on how to get buyers Read more
Etsy came in 1st place in the 2019 EcommerceBytes Sellers Choice Awards. The marketplace for handmade and vintage goods and supplies has placed in the top three for the past 8 years This year’s win comes despite a fee increase Read more
