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Etsy Adds Long-Awaited Phone Support

Etsy Adds Phone Support

Etsy sellers have long requested phone support, and this week it arrived. “We’re Just a Phone Call Away – Now you can give us a call 24 hours a day, 7 days a week. Learn more about our new phone support option,” Etsy announced. (See update below.)

Sellers were particularly eager to be able to call Etsy after it took over payment processing. Upon hearing the news, one seller said it was “the best thing Etsy has done in the six years I’ve been on here!”

Etsy provided three toll-free numbers for the US, UK, and Australia, noting phone support was only available in English. One seller asked, “what about if you are NOT in Australia, US or the UK? No phone number for all these international sellers?”

Announcement follows:

We’ve been working to make support on Etsy even better with a suite of new help tools so you can contact us when you need to get answers quickly. With our new phone support option, you’ll have a direct line to an Etsy support advisor.

How it works
Our phone support team is ready to help you with any questions you might have about managing your shop on Etsy and using our tools.

Give us a call at:

  • +1 (844) 387-9910 in the United States
  • +61 1800-951-925 in Australia
  • +44 808-164-9593 in the United Kingdom

These are toll free numbers for the regions listed. Standard charges will apply. Phone support is only available in English.

You can call to ask questions about things like:

  • Your payment account and fees
  • Understanding your shop stats
  • Using Etsy’s marketing tools, including Promoted Listings and Google Shopping Ads
  • Setting up a shop and creating new listings

Our phone support team can’t give you legal, tax or other advice about running your business. If you’re looking for tips on business topics, check out the latest articles in the Seller Handbook.

Next time you need support for your shop, you can get connected to Etsy—24 hours a day, 7 days a week.

Etsy adds phone support

Update 3/29/19: To clarify, Etsy has had limited phone support for a number of years – see this article from 2014, for example. And while Etsy’s March 26, 2019 article in Seller Handbook states, “Now you can give us a call 24 hours a day, 7 days a week. Learn more about our new phone support option,” it’s come to our attention the company actually added 24/7 phone support in October, though a number of sellers commented on the post as if it were news to them too.

SOURCE: Etsy Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.