A robust 2013 holiday shopping season where U.S. consumers spent $46.5 billion just from their desktop PCs according to comScore seems like cause for at least modest celebration. But various issues vexed consumers at times and ecommerce pros may have some serious Read more
There are signs that same-day delivery may not be as winning a model as some had hoped. The USPS suspended one of two pilot programs called Metro Post due to a lack of participation from retailers, and eBay CEO John Read more
Some eBay sellers are unable to access a third-party service that helps them manage their listings. Auctiva offers a wide range of tools for eBay sellers and acknowledged a problem in which Verizon users are experiencing access issues. In a Read more
eBay CEO John Donahoe said the company would step up investments in 2014, “particularly in PayPal” (eBay spent $800 million in cash to acquire Braintree last year), but he will have to do it while fending off advances by Carl Read more
Amazon and LL Bean tied for the top spot on ForeSee’s list of retail customer satisfaction during the holiday shopping season, and in its report, the company extolled Amazon’s ability to satisfy customers. Interestingly Amazon has 66% of customers coming Read more
Online marketplaces tend to keep a tight lid on specific metrics about sales and traffic, but thankfully data nerds can turn to comScore to get some perspective. In a post published earlier this month, the research firm took a look Read more
eBay promised sellers it would protect them from negative feedback left by shoppers who did not receive their orders before Christmas due to delays caused by shipping carriers. However, while UPS made headlines for delivery delays Christmas week, the problems Read more
eBay’s PayPal unit reassured customers about the security of its own payment service following a data breach at retail chain store Target. The retailer had discovered malware on its point-of-sale systems and warned customers who shopped at Target store between Read more
eBay launched a new category called Digital Comics, but it’s not as groundbreaking a development as it sounds. eBay doesn’t actually sell digital comics on its site (nor can its sellers) – you must go to another site to purchase Read more
eBay CEO John Donahoe will have the president’s ear, so to speak, when it comes to international trade issues. President Obama appointed eBay CEO John Donahoe to the President’s Export Council. Donahoe previously served as a Member of the White Read more
