eBay redesigned tracking to make it more intuitive for buyers and sellers to follow the delivery journey of their packages. The ability to track packages is important to buyers so they can see if the seller shipped and when they Read more
eBay acknowledged that sellers who used its eBay Standard Envelope (ESE) shipping solution may have received Item Not Received claims due to a glitch on its end. As we reported in the February 17th email newsletter, an Ecommerce EKG report Read more
A seller reported a problem with shipping labels on Saturday that eBay confirmed on Monday was a known, sitewide issue. “I had 6 orders that needed shipping,” the seller wrote on a thread on the eBay discussion boards. “Got through Read more
eBay sellers in Australia can no longer display a Plus badge on items unless they offer a free-shipping option with a tracked service. That was always the case with one exception: items that could be shipped via Untracked Letter Service. Read more
eBay will expand its new local-pickup feature internationally, the company announced on Monday. This spring, it introduced QR codes in the eBay mobile app that serve as proof of delivery for Local Pickup orders for US users. Some sellers who Read more
After discovering last year that tracking information received from Royal Mail was incomplete, eBay gave UK sellers a free pass on tracking requirements as long as they uploaded tracking information to their account themselves. This month, eBay UK is no Read more
eBay is passing the buck when it comes to certain claims filed against sellers, with the company’s seller advocate advising there was little a seller could do when USPS tracking information is no longer available. The “tracking gap” problem is Read more
