eBay began incorrectly charging sellers insertion fees this month simply for revising an existing listing, something that should not incur costs. A seller posted the issue on August 1st, and an eBay moderator confirmed it was a technical issue. The Read more
Reports are flooding in that eBay sent sellers an extra payout on Friday morning from those only scheduled to receive weekly payouts on Tuesdays. One of the readers alerting us to the issue wrote, “I am set to receive weekly Read more
Rather than proactively refund sellers for a shipping label glitch, eBay is leaving it to sellers to request the refund. On Saturday, eBay showed it was charging sellers higher postage rates for certain shipping labels that were not set to Read more
An eBay moderator explained last week why eBay had charged Promoted Listing ad fees in June for months-old orders. Quoting the team who handled the issue, she wrote the following: “We recently discovered a system error which led to missed Read more
eBay sellers who use Standard Envelope (ESE) to send small, low-value items such as trading cards were left unable to ship items for a few hours on May 5 due to an outage. In cases where buyers had paid for Read more
eBay displayed a coupon in listings as part of a promotion it’s running, but some buyers said they were unable to use it. One reader sent a screenshot of a listing showing the coupon that offered 15% off. The reader Read more
eBay acknowledged that sellers who used its eBay Standard Envelope (ESE) shipping solution may have received Item Not Received claims due to a glitch on its end. As we reported in the February 17th email newsletter, an Ecommerce EKG report Read more
eBay told sellers to cancel USPS shipping labels that incorrectly printed as “hazmat” (hazardous material) due to an eBay glitch on Thursday. While eBay said after the fact that it would offer sellers late-shipment protection, sellers said they won’t get Read more
eBay is experiencing a technical issue that leaves some customers unable to sign in to the marketplace because they are unable to complete Captcha verification. Technical issues that hamper buyers should be of grave concern not only to eBay, but Read more
eBay is not displaying the lowest-price items when a shopper sorts their search results by “lowest price plus shipping,” and an eBay moderator confirmed on Tuesday that the problem was caused by a glitch. The eBay moderator acknowledged the issue Read more
