While the U.S. Postal Service has taken some steps to improve its competitive position in the global market, the agency still takes a loss on inbound mail and small packages, which in turn puts small U.S. sellers at a competitive Read more
A distraught reader sent an email to EcommerceBytes on Wednesday complaining about an online order that was taking a long time to get to him – and an article in the Wall Street Journal indicates he’s not alone. “Here is Read more
Three days before Christmas Day, the three major US shipping carriers were upbeat about getting packages into the hands of shoppers in time for the holiday. USPS spokesperson Sarah Ninivaggi said on Tuesday that the Postal Service was currently seeing Read more
The problem of late holiday orders is getting worse, according to Bizrate Insights. EcommerceBytes reported on Monday that on-time delivery fell 2% over the course of the first 10 days of December. Since then, it has gotten worse, Bizrate told us Read more
eBay is adjusting the way it displays delivery estimates in the listings of its UK sellers to account for the policies of independent shipping couriers in the run-up to Christmas. eBay UK also said it would monitor service levels as Read more
If UPS has its way, it could cost more to ship a package through the U.S. Postal Service. The shipping giant is petitioning federal regulators to force the Postal Service to adjust the way it calculates its costs, arguing that Read more
There are signs that shipping carriers are struggling to keep up with the spike in orders from online shoppers, which could spell bad news, particularly for marketplace sellers such as those on eBay and Amazon who earn defects if customers Read more
An eBay seller figured out how to send packages to his customers for a penny, but now he is paying the price. eBay seller Jack Zeljko Pasic pleaded guilty to defrauding the US Postal Service out of postage due on Read more
When shopping online, which takes priority for you – reducing the cost of shipping or getting the item quickly? Would you be surprised that even during the holiday shopping season, online shoppers are willing to sacrifice delivery speed for lower Read more
Package delivery represents the last step in the online shopping process. Companies like UPS, FedEx, and USPS compete to offer the best experience for that final step. But for some shoppers those delivery choices may be inconvenient or even risky Read more
