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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

New USPS Rates Take Effect on May 31st

May 8, 2015August 18, 2017 Ina Steiner

The rates the Postal Service was going to roll out last month will instead go into effect on May 31st, and the Postal Regulatory Commission formally approved the last of the rate changes on Thursday. The changes coming on May Read more

News, ShippingUS Postal Service, USPS, USPS Rates

Google Targets Retailers with New Hub

May 7, 2015August 18, 2017 Ina Steiner

Google wants Mom and Pop retail stores to join their larger brethren in using its ad program to reach online shoppers. It recently launched a new hub for retailers, urging them to advertise through Google Shopping. Google Shopping Product Marketing Read more

News, Selling ToolsGoogle

eBay Gets Bad Press over Handling of Disputes

May 7, 2015August 18, 2017 Ina Steiner

eBay received bad press in the UK over the way the company handles fraud and disputes. A reader wrote to EcommerceBytes with a link to the article, calling the 2-page spread depressing reading. The Daily Mail’s “This Is Money” interviewed Read more

Marketplaces, NewseBay

Rare Seller Central Outage Disrupts Amazon Sellers on Wednesday

May 7, 2015August 18, 2017 Ina Steiner

Problems with Amazon’s backend where sellers manage orders, print postage and conduct other selling activities prevented sellers from processing orders for about 3 hours on May 6th – and much longer for some sellers. Reports started coming in at about Read more

Marketplaces, NewsAmazon, Amazon outage

Endicia Helps Online Merchants Ship Internationally

May 6, 2015August 18, 2017 Ina Steiner

Endicia launched a new service to help online merchants and other shippers reach customers in Latin America. Endicia Global Service provides quicker customs clearance and affordable rates for businesses shipping to Brazil, with more countries to follow. Endicia Global Service Read more

News, Selling Tools, ShippingEndicia

Amazon UK Raises Bar for Shipping Program

May 6, 2015August 18, 2017 Ina Steiner

Amazon customers in the UK now have to spend more in order to qualify for what’s called “Super Saver Delivery.” In addition to its Prime membership program that gives shoppers free 2-day shipping on eligible orders, Amazon also offers free-shipping Read more

Marketplaces, News, ShippingAmazon, Amazon shipping, Amazon UK

Software Bug Is Behind Etsy Card Reader Meltdown

May 6, 2015August 18, 2017 Ina Steiner

Etsy provided an update about the meltdown of its payment-processing card reader, much to the relief of sellers who had been anxiously wondering if a week’s worth of in-person transactions could ever be recovered. Etsy spokesperson Nikki Summer pointed EcommerceBytes Read more

Marketplaces, NewsEtsy, Etsy glitch

eBay Security Breach Makes Headlines Again

May 6, 2015August 18, 2017 Ina Steiner

While eBay’s lawyers may be celebrating the fact that the company is off the hook in a lawsuit relating to a data breach that occurred last year, eBay’s marketing team may not be pleased, since coverage of a court’s decision Read more

Marketplaces, NewseBay, eBay security

eBay UK Runs 7-Day Promotion for Business Sellers

May 5, 2015August 18, 2017 Ina Steiner

eBay is running a promotion for sellers in the UK this week, but it’s for business sellers for a change. The UK marketplace frequently runs promotions for private (casual) sellers, and sales for business sellers are less frequent. However, this Read more

Marketplaces, NewseBay, eBay Promotion, eBay UK

PayPal Changes Policies in Advance of Split with eBay

May 5, 2015August 18, 2017 Ina Steiner

PayPal is continuing to make preparations for becoming an independent company once it breaks up with eBay. This week, it sent an email to its users informing them of changes to its policies. As the payments service explained in its Read more

News, PaymentsPayPal, PayPal policies

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