Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay Screwed Up Shipping Estimates over 2-Week Period

September 22, 2015August 4, 2017 Ina Steiner

eBay confessed to screwing up shipping estimates on sellers’ listings for a 2-week period in September. eBay informed sellers in an email in case they receive defects from shoppers disappointed with delivery time. The issue is important since buyers make Read more

eBay Invites Sellers to Test a Fix for Buyer-Remorse Returns

September 22, 2015August 4, 2017 Ina Steiner

eBay will run a pilot program in the US and UK this fall to test a new returns feature that lets sellers reclassify returns. The test is recognition of the fact that some shoppers who experience buyer’s remorse lie when Read more

Papal Visit Could Disrupt Online Shopping Deliveries

September 21, 2015August 4, 2017 Ina Steiner

A higher power could disrupt pick-up and delivery of ecommerce packages, but this week it’s not Mother Nature online buyers and sellers must worry about – it’s the Pope. This week, security measures will be in place in areas of Read more

Etsy Has Cause to Worry over Amazon Handmade

September 21, 2015August 4, 2017 Ina Steiner

Over the weekend, EcommerceBytes published a preview of Amazon Handmade shops and listings, showing for the first time what a listing looks like on the new store. Amazon first revealed the concept of the new store to select sellers in Read more

New TV Ads Get eBay Sellers Excited

September 21, 2015August 4, 2017 Ina Steiner

New eBay ads are striking a chord with ad-industry critics, and with online sellers as well. AdWeek called the series of five spots “the most playful, infectious and eye-catching ad campaigns of the year.” Normally hard-to-please sellers seem to agree. Online sellers Read more

eBay Runs Halloween Promotions to Encourage Selling

September 18, 2015August 4, 2017 Ina Steiner

eBay is running some seller promotions to encourage users to list Halloween items for sale. In one promotion, it’s enticing sellers with a $10 coupon: “List and sell your Halloween costumes and decor by October 31 to earn a $10 Read more

Amazon Endorses Shopify Ecommerce Platform

September 18, 2015August 4, 2017 Ina Steiner

Amazon informed sellers in March that it was shuttering its ecommerce hosting service next year. Now it is making ecommerce platform Shopify the preferred migration partner of its Amazon Webstore service as Shopify integrates with both Amazon and its FBA Read more

eBay Surveys Sellers on Changes to Fees and Search

September 18, 2015August 4, 2017 Ina Steiner

eBay is surveying sellers on a host of issues ranging from fee structure to a radical new approach to search. In its letter to sellers inviting them to take the survey, eBay said it was always trying to improve the Read more

Amazon Prime Provides Food for Thought

September 17, 2015August 4, 2017 Ina Steiner

Amazon is pumping up Prime with new benefits beyond products and groceries. Now it’s adding delivery of meals from your favorite restaurants, as well as news provided by Jeff Bezos’s favorite newspaper. Amazon continues to try and sweeten the deal Read more

USPS to Help Alibaba Get Goods to American Consumers

September 17, 2015August 4, 2017 Ina Steiner

The US Postal Service will help get Alibaba merchandise into the hands of US consumers more quickly. The agency signed a Memorandum of Understanding with Alibaba’s logistics firm Cainiao to work together to develop new international shipping solutions and enhance Read more