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eBay UK Sellers Beware of Argos Opt-in

eBay UK sellers should check their settings in the wake of a policy change that opts more of their listings into the marketplace’s Click & Collect program. The program, which gives buyers the option to pick up orders from their local Argos retail store, impacts more sellers as of November 23, 2015.

eBay had already opted in all sellers to the program, forcing sellers to “opt-out” if they didn’t wish to participate. But the program had been limited to eBay listings that offered free shipping. Next month, it applies even to items that don’t offer free postage and delivery.

eBay UK is changing its Terms and Conditions as a result of the change.

When a buyer opts for Click & Collect delivery, sellers must send the item to an Argos store instead of sending it directly to the buyer.

eBay explained in its announcement, “If you choose not to accept the new terms, you can opt out from Click & Collect at My eBay > Site Preferences > Edit Click & Collect > Opt-out.”

We checked in with eBay to find out what percentage of orders are sent through the program and how many sellers have received a Click & Collect order. We also wondered if eBay believed buyers who were picking up the items would be willing to pay for shipping as well. Here’s how the company responded to our questions:

“Argos and eBay’s Click & Collect programme is an exclusive partnership which began as a small pilot in late 2013. Since inception the parties have helped customers collect more than three million parcels, from around 800 UK and Northern Ireland Argos stores, sold on behalf of 200,000 businesses selling on eBay.”

Read the full announcement on the eBay website.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.