Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

People Prefer Email Marketing over Social

October 25, 2016July 18, 2017 Ina Steiner

Bluecore, an industry leading customer experience platform empowering marketers to take immediate action on behavioral and product data, today released a new report, “How Millennials Actually Want Brands to Engage with them” (link). Despite the assumption that most consumers – Read more

PayPal Deepens Partnership with Facebook

October 25, 2016July 18, 2017 Ina Steiner

PayPal EVP and Chief Operating Officer Bill Ready published the following post on the PayPal corporate blog on October 24, 2016. Mobile commerce continues to evolve, offering opportunities for next-generation shopping experiences that are more frictionless and relevant than ever Read more

eBay Opens New Returns Feature to All Sellers

October 25, 2016July 18, 2017 Ina Steiner

eBay published the following post on its Announcement Board on October 24, 2016 at 8:30 am. New Replacement and Exchange Options Now Available In our 2016 Fall Seller Update released this August, we mentioned that new capabilities for handling returns Read more

Payment Fraud Impacts Merchants’ Bottom Line

October 24, 2016July 18, 2017 Ina Steiner

As ecommerce continues to expand, online payment security is a top concern for merchants and consumers, according to a new report from American Express. The 2016 American Express Digital Payments Security Survey (PDF format) found that 70% of U.S. merchants are experiencing Read more

Amazon Opens Robotic Fulfillment Center in Canada

October 24, 2016July 18, 2017 Ina Steiner

Vice President of Amazon Canada and Amazon Mexico Alexandre Gagnon posted the following announcement on the Amazon corporate blog on Thursday. Today, Amazon had the pleasure of hosting Canada’s Prime Minister, the Right Honourable Justin Trudeau, for the official launch Read more

DHL Express Will Raise Its Rates 5 Percent in January

October 24, 2016July 18, 2017 Ina Steiner

DHL Express issued a press release informing customers of its 2017 rate adjustments with a 4.9% average increase in the U.S. effective January 2, 2017. DHL Express, the world’s leading international express services provider, today announced a 4.9% general average Read more

PayPal Announces Q3 2016 Earnings

October 21, 2016July 18, 2017 Ina Steiner

Global technology platform and digital payments leader PayPal Holdings, Inc. (Nasdaq: PYPL) today announced strong third quarter results for the period ended September 30, 2016. For the quarter, PayPal deepened engagement on its platform, advanced its commitment to customer choice, Read more

eBay Adds Feature to Its Seller Advertising Program

October 21, 2016July 18, 2017 Ina Steiner

eBay published the following post on its Announcement Board on Thursday advising sellers of new capabilities in its Promoted Listing seller ad program. Sellers: We’re excited to announce the new bulk listing and editing feature in promoted listings, making it easier Read more

USPS to Raise Priority Mail Rates by 4 Percent

October 21, 2016July 18, 2017 Ina Steiner

The US Postal Service filed notice with the Postal Regulatory Commission (PRC) of price changes for Shipping Services products to take effect next year, following the end of the holiday mailing season. The filing does not include any price increase Read more

Merchants: Prepare for Changes to Visa Claims Resolution

October 20, 2016July 18, 2017 Ina Steiner

Earlier this year, Visa announced that it will be implementing a new chargeback dispute process known as the Visa Claims Resolution (VCR) initiative. Chargebacks911, a leading dispute mitigation and risk management firm, applauds Visa’s long-term goal of improving processes and Read more