PayPal notified users it’s making changes to the User Agreement that will, for the most part, go into effect in May. Included are changes to PayPal’s Seller Protection program and Purchase Protection program. PayPal listed the policies effected and highlighted Read more
Mercari shook the world of online selling on Wednesday by announcing that buyers would be responsible for all fees, including payment-processing fees and a buyer service fee. In return for paying fees, buyers can now return items within 72 hours Read more
Nearly three quarters of a million bad actors who attempted to create new selling accounts on Amazon last year were stopped from doing so, according to the company, which released its fourth annual Brand Protection Report today. That’s down from Read more
A company that helps online merchants fight chargebacks said claims started trending upward during the COVID pandemic, as online shopping boomed and customers looked to recoup funds without leaving the house or having to navigate merchant customer service. And the Read more
A FedEx initiative is making its shipping services more appealing to small sellers by unifying its Ground and Express networks. In reporting on the company’s statements during its recent earnings call, Supply Chain Dive explained that shippers using both FedEx Read more
Amazon runs daily polls on Seller Central asking sellers to weigh in on how they feel about certain statements, such as “My account is safe from being suspended unexpectedly,” or, “Amazon makes changes to improve the seller experience.” Sellers can Read more
eBay is running a promotion to entice sellers to pay additional fees in order to access their own funds more quickly. When eBay took over Managed Payments in 2019, sellers lost immediate access to buyers’ payments in their PayPal accounts, Read more
Sellers seemed delighted that eBay improved a feature called the Sale tab so that it displays all of their promotions designed to induce shoppers to make a sale. When eBay announced the Sale tab as part of the Fall 2023 Read more
Etsy’s CEO said the company is running experiments to see if customers will engage with chat bots to help them find the perfect gift. Etsy CEO Josh Silverman was speaking at a Canaccord Genuity Virtual Ecommerce forum on Thursday when Read more
eBay laid off 9% of its fulltime employees (1,000 positions) in January – including a number of mid-level management roles – and said it also planned to scale back the number of contractors (“alternative workforce”). Now we know it has Read more
