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EcommerceBytes Soundoff: Letters to the Editor – September 13, 2020

Ina Steiner
Letters to the Editor column
Letters to the Editor September 2020

In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.

Hi Ina,
I always use Pirate Ship. I get an order same guy new buyer 0 rating just joined. So I have to use eBay to combine the order and after two hours their fix for me (their partner) is to “take it to the Post Office!”

I went nuts told them I never use eBay shipping for just this reason and that their solution sucks! Just another day and two hours of my life gone!
Jon

Hi Ina,
Is anyone there to reply to email at eBay? I tried the support@ebay.com… Not the right customer service email for ebay.com? Is it contact.ebay.com?

I click on that email link to eBay. The page error message states that eBay will fix that email.
Thanks.
HM

Hi Ina,
I just received a coupon code for $25 off an eBay purchase. However, I find it noteworthy and hypocritically inconsistent that while eBay charges final value fees on shipping, this coupon excludes such, but only applies to the cost of an item itself. Just an observation.
David

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Send your letter to the editor by emailing ina@auctionbytes.com with “Letters to the Editor” in the subject line (remember to include your name as you would like it to appear).

Written by 

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

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One thought on “EcommerceBytes Soundoff: Letters to the Editor – September 13, 2020”

  1. A suggestion for Jon – I use Pirate Ship, too. When someone orders multiple items on eBay, I still use Pirate Ship. I just pick one of the orders, use the combined weight, ship 1 package. Then I copy the tracking number and go over to eBay Sold and paste it into any other items on the order, updating the tracking. I also set any orders from that buyer that are still showing on Pirate Ship to “Ignore”, so I won’t accidentally use it again. That takes it off the import screen. It takes about 5 minutes longer, but I do enjoy the fact that I am NOT sending a penny more to eBay than I have to. Pirate Ship is great for me.

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