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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
I have no clue what USPS Express mail is like now because I stopped using it for good in the 1990s. After “guaranteed next day” delivery failed once too many times, I switched to FedEx Express (overnight) and have been totally happy. My last experience with it was warning my boss to not use it (he was mailing a credit card payment very late), but he insisted. I phoned them to make sure the box would be picked up, and lo and behold – the envelope was picked up but missed the 7pm plane, going AWOL for 3 hours.
The cavalier attitude that refunding my money was acceptable was insulting. “Just tell them that it was our fault, USPS missed the deadline, and they should let you into the event,” was what I was told once. Of course, it would not work, even an apology from GOD would not have made any difference. My entry arrived late. I was out. End of story. Three missed deadlines totally destroyed my travel plans, so never again .
Any time I need something overnighted now, I use Federal Express. They’ve never missed yet.