Email a copy of 'How to Avoid Etsy's Forced Refunds from Draining Your Account' to a friend
Loading ...
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
I feel like I’m doing business among rank amateurs.
It’s like a senior college student operating among kindergartners.
Buyers must sense this…
They don’t pull any punches with me.
Is buyers backs the same as ebays never get effD again?
Oh how does she know stay foots most of this?
I’ve had this happen to me, twice in the recent past.
Last April when Josh Silverman screwed all us sellers with an exorbitant fee increase and mandatory participation in paid advertising I sent him a letter stating that I would no long list new items and in fact, would let my items sell one by one until gone and then I would close my store.
Naturally, his lackies had nothing to say in response, not even a form letter….
And THAT is why I coined the term: “etsbay”!
I’ve been fortunate to have never experienced any of the forced refunds reported in this blog post but I have read countless reports in FB groups and on Etsy Forums from sellers describing incidents where buyers have opened a case for NAD or non-delivery when neither have been true and the case was closed within minutes of being opened (obviously by a bot) with the buyer refunded from the seller’s account. No return was required prior to the refund remittance and no recourse offered from Etsy. This appears to be happening with far more frequency than reported in Baldassi’s blog.
Dear Goliath-
late delivery and item not received (though scanned delivered) are issues between the carrier and the buyer- sellers have little control over the former and none over the latter.
AND ‘changed my mind’ or ‘found another one somewhere else for less’ are NOT INAD
(furthermore 100’s of good feedbacks for an item must mean the description was pretty good, no?)
@The End- lol good one
Wasn’t meant to be funny Steve.
But people constantly tell me that… if I could only convert it to cash….