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Walmart Expands Free ‘Return from Home’ Feature

Walmart Expands Free 'Return from Home' Feature

Walmart introduced a “Return Pickup from Home” feature in the fall for paid members of its Walmart+ program, and it continues to expand the offering to more members, making it easier for shoppers to return unwanted items.

Walmart announced the feature in a September 2022 press release, where it described the feature as follows:

“Return Pickup from Home for Walmart+ members: Beginning during the busiest time of year, Walmart will offer Walmart+ members in select stores the option of returns picked up right from their doorstep, taking one more thing off their holiday ‘to-do’ list. When initiating an eligible return on the app, Walmart+ members will be able to schedule a return from the comfort of their home and complete the process without having to leave their doorstep. Members won’t need to provide a box or a label – simply hand off the return to one of our delivery drivers, and Walmart will handle the rest.”

Walmart sent out an email on Saturday to additional members who now qualify for free returns from home – including groceries. The email told recipients they could request returns-from-home by following four steps:

1) Go to your “Purchase History” in the Walmart app or online & click “Start a return.”

2) Select the item(s) you want to return & follow the prompts.

3) Select “Return from home” as your return method & choose your desired timeslot.

4) Finish creating your return. When the time comes, just show the barcode to the delivery driver.

Returns are the bane of online sellers’ existence, and some have argued retailers have taught consumers it’s okay to abuse returns policy, comparing it to free rentals for unscrupulous buyers – particularly in the apparel category. But large retailers competing with each other want to reassure customers they can easily return unwanted goods in the hopes it will boost sales.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

One thought on “Walmart Expands Free ‘Return from Home’ Feature”

  1. No no no! Don’t do this! Now bad buyers aka habitual returners get to be lazy too?!

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