Email a copy of 'The Post Office Asks, How Satisfactory Is the USPS Website?' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
That sounds like the same survey that’s been randomly popping up for some time now. It seems well-intentioned, but doesn’t produce any notable changes. In particular, they don’t respond or fix reported problems.
For example, I routinely set up tracking notifications to be sent for shipments I’m watching, and the first field of the form is for the recipient’s name. For some silly reason, it won’t accept a name with apostrophes (e.g. John O’Neill), giving an incorrect error message (“Please enter a name”) and refusing to continue until you get rid of the punctuation mark. I reported that years ago now, with no reply and no fix.
Also, the disclaimer/acknowledgement paragraph that no one reads at the bottom of the tracking page (but which requires a checkbox tick to continue) has typos in its text (e.g. “We do not disclose your information to thrid [sic] parties”) that have gone un-fixed for years. I often wonder why they bother with the survey when no one seems to read the results.