Email a copy of 'eBay International Standard Delivery Doesn't Always Use the Shipping Hub' to a friend
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
I don’t use any of these eBay-involved shipping options, nor do I print labels online, so I may be mistaken, but at least in theory, isn’t the seller only required to get the item to the eBay facility in the U.S.? Meaning that if it gets there, but then never makes it to the buyer, eBay is responsible for the INR claim? If this is the case, then to put the burden on the seller to get it to an international buyer is most certainly not offering the same seller protection. I have not sold internationally for many years due to the amount of lost packages, paired with the fact that international insurance claims are even more difficult than domestic ones (and that’s saying a lot!). So, changing the requirement from a U.S. eBay seller needing to get the item to an eBay facility in the U.S. to needing to get it to the buyer in another country is most certainly NOT the same level of protection. If that was the understanding from the start, that’s one thing, but for the seller not to know how this will work until the almighty algorithm “decides” AFTER the sale takes place, is not any way to run this system. Just one more reason for me to sell domestically only and not to print postage online!